Infrastructure & IT Requirements

The Five Faces platform is a cloud-based enteprise software that requires minimal infrastructure, network and IT requirements to setup. In fact, most of our clients do not need training to use the platform due to its intuitive nature. This section is for technical personnel looking to understand how the platform works. 

What Hardware Is Required?

The Five Faces platform requires a smart device (typically referred to as a player). These devices can be Android or Windows powered devices and there are both benefits and drawbacks of selecting one or the other. Android is the lowest cost and easiest to deploy option, but lacks the advanced features and integration capabilities that a Windows based device possesses. Contact us if you would like more information on this. These smart devices can be separate players or can be part of the kiosk/screen. Five Faces supplies players with our software already configured, ready for plug and play.

 

However, you have the option to obtain your own players, and the following are minimum specifications required for a player:

Windows Player Android Player
Processor:  Dual Core Celeron or Higher (Preferably i3 for Full HD applications) Processor:  Dual Core Equivalent
RAM:  2GB RAM:  1GB
Hard Drive:  As required by media files (1GB minimum) Hard Drive: As Required by media files (1GB minimum)
Graphics:   As required by media and hardware (suggest 128MB dedicated graphics with VGA/HDMI/DP/DVI as required by the screen  Graphics: As required by media and hardware (Usually on-board and HDMI)
Network:  Cabled/Wireless Network: Cabled/Wireless

These players can then connect to any visual device (screen, projector, touch screen etc.) to complete the installation.

What Type Of Network Connection Do I Require?

The Five Faces platform can run on any network connection, and all systems do not have to be on the same VPN or network. Although an ADSL2+ connection with a fixed line will ensure the optimum experience with the least network difficulties, a large volume of systems that are on the Five Faces platform run on 3G/4G networks.

All files scheduled on the platform will cache on the local devices, which allows all schedules and media to play correctly even if the system is offline. When a system is offline, any new files or schedules will not be synced, but any existing schedules will play as expected until its end date. Intermittent network connections are managed by a listener that attempts to re-download files if they have been corrupted due to low quality internet and a checksum process ensures media file integrity prior to playback.

Are there any ports, firewalls or other security setups I need to in order for the Platform to work?

As long as the player devices are allowed access to the internet (standard web browsing), there is no need for any firewall or other network security adjustments. Passwored proxies and website restrictions can cause data feeds and other cloud data driven content to work incorrectly, so it is often recommended to allow devices through the proxy or in a DMZ environment if available. If this is not possible, Five Faces can provide the list of all websites to authorise through the proxy to make the Five Faces platform operate appropriately. 

What is the security on these systems?

The Five Faces platform uses updated SSL security for all connections on the server side and communications. This provides the highest level of security for web based applications. Kiosk applications, where customer data is stored, can be accessed using a two-stage certificate authentication process: namely, a username and password for the login as well as an authorised certificate that must be installed on the device connected to the server. 

On the player side, there is a blackbox and whitebox environment option. The blackbox environment is where you simply provide us with the internet access and we manage the security side of things. The operating system environment is locked down so that no user can access the operating system without correct authentication and daily virus scanners ran. The internal device firewall is only set to allow the platform to communicate out, greatly reducing the ability of third party programs to be run or access the network through the device. Finally, we manage the updating of Windows remotely after the updates have been proven to be secure and stable. Please be aware, Android devices are secured only at the operating system level.

The white box approach is where we configure and image the devices to fit within your security policy. We work with your IT team to ensure the right software and security features are enabled and functioning to properly integrate the device into the IT Security environment. After this we keep an image of this environment so we can deploy it across your network accordingly.

What about my data and its security?

We have a strict and comprehensive security policy to keep your data secure. This can be accessed here.

Can I host your platform internally?

Yes, but this is not recommended. Contact Five Faces if you wish to host the network internally and do not want to utilise the cloud-based services.

What is your SLA for Hosting?

We provide a 99.98% uptime guarantee for our servers, and be assured that any server side issues will not affect current schedules or media playing on your screens. Schedules and content are cached to manage this and we have never had downtime on our network. Scheduled outages for software updates are done outside standard hours and are regionalised to ensure minimal disruption.

I Want To Do A Technical Pilot Before I Commit.

That is not a problem. Get in touch with us today and we will organise a pilot for you to ensure you are happy with the software and service.

 

 

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