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Posts Tagged
‘digital kiosk’

The aged care industry is under intense pressure: a Royal Commission, new aged care quality standards, and sky-high workforce challenges, including staff ratios, recruitment and retention.   We are hearing many more stories from consumers, families and staff, both good and bad. The industry is finding its voice and looking for new ways to put [...]
Improving the customer experience is a catchphrase that's often noted in a strategic plan... and rarely put into action. Doing it well means listening to customer feedback, understanding what customers want, and rethinking your brand interactions.   In designing their new generation of retail stores, Bupa chose to put customers squarely at the centre. The idea [...]
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