The Wall Street Journal wrote: “Hospitals are realizing they have a design problem as patients and visitors struggle to navigate the maze of the modern medical complex.” [WSJ] Improving hospital wayfinding is on the agenda for many hospital executives we speak with. Why? “The frustration of getting lost is ranked among the top complaints by [...]
When we’re looking at the problem of people getting lost in hospitals, it’s easy to focus on the facts and figures. 30% of first-time visitors get confused and lost in hospitals [1] A quarter of staff report difficulties in finding critical destinations within the hospital [2] All junior doctors reported getting lost on the way to urgent crash [...]
Beacon technology is only beginning to gain traction as an adequate way to send and receive localised information in health, retail and corporate industries - but we're still seeing quite a bit of apprehension, particularly in Australia. For those reading that aren't familiar with the concept of beacon technology - it's essentially the use of small devices (beacons) [...]
We have all had that feeling of dread when we have to attend a medical appointment, particularly if it happens to be within a hospital either as an in-patient or an out-patient. Any medical appointment is naturally a cause for concern and stress, but the dread can also stem from the entire experience. Where am I going to park? How am [...]
