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Posts Tagged
‘wait experience’

Improving the customer experience is a catchphrase that's often noted in a strategic plan... and rarely put into action. Doing it well means listening to customer feedback, understanding what customers want, and rethinking your brand interactions.   In designing their new generation of retail stores, Bupa chose to put customers squarely at the centre. The idea [...]
The psychology of waiting is said to have an origin story: “It was the 1950s, and a high-rise office building in Manhattan had a problem. The tenants complained of an excessively long wait for the elevator when people arrived in the morning, took their lunch break, and left at night. Engineers examined the building and determined that nothing could be [...]
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