Queue Management Solutions
Improve patient flow and experience while providing clinics with real-time visibility in one seamless solution. Remove typical friction points and blind spots to make each patient journey seamless, efficient and visible across hospitals and healthcare facilities, from emergency departments through to specialist outpatient clinics, community services and wards.
Make each patient journey seamless with one solution
- Improve patient flow for 'day of' services
- Optimise queue management to reduce physical queues
- Notifications and text reminders for appointment and wait time updates
- Smart forms for data collection
- Automate workflows
- Collect and monitor data
Optimise every touchpoint and gain efficiencies for
patients, clinicians and administrators
Improve the
patient experience
Ensure timely appointments, clear communication, choice on where to wait, and access to real-time information
Cut
wait times
Enhance queue management and patient flow to alleviate bottlenecks, and improve the wait experience
Streamline administration
Provide operational visibility and control to reduce manual tasks such as data entry and patient communication
Reduce patient
no-shows
Improve and automate patient communications to minimise missed, late and rescheduled appointments
Improve patient flow
- Optimise flow for ‘day of’ services
- Provide visibility of patient status for clinicians and administration staff to alleviate bottlenecks
Automate queue management
- Provide self-service check-in options to reduce physical queues
- Allow patients to wait comfortably outside the clinic using mobile reminders
- Alleviate administration, improve the patient experience and ease waiting room congestion
Offer choice in patient communication
Offer multiple channels for communicating with patients:
- Text reminders for timely information on appointment preparation and follow up
- Guidance on appointment location and wait-time updates
- Streamlined check-in with modern kiosks that use QR codes or via the patient’s mobile phone
Adapt to change with a workflow engine
- Support evolving requirements with system administrator access to create and configure workflows and define business rules.
- Innovate quickly without external tech support
Monitor patient flow with dashboards and reporting
- Provide instant visibility into patient flow and operational issues with bespoke dashboards
- Integrate your existing BI tools with a comprehensive reporting database
Collect data digitally and integrate with existing systems
- Digitise paper forms into Smart Forms, reducing administrative burden and postage costs
- Use a simple drag and drop interface to draft, publish and distribute Smart Forms without technical resources
- Populate source systems automatically with form data
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