About Us

Making healthcare easier to deliver,
easier to experience

We help hospitals and health services reduce no-shows, cancellations, and administrative load by delivering a unified digital patient experience across the health service.

The problem: Healthcare is harder than it needs to be, for patients and staff

Being unwell is hard enough.

Patients navigating disconnected systems, repeating information and managing multiple touchpoints – just to access care.

Staff are left managing the gaps – working across systems that don’t connect and processes that weren’t designed to work together.

Much of today’s healthcare complexity can be designed out. Let’s make it easier for patients to be informed, involved and take an active part in their care, while freeing staff to focus on what matters most.

Let’s make complex simple.

Who we are

Five Faces is an Australian patient experience software company focused on improving how patients experience care across hospitals complex health systems.

We work with public and private providers in Australia and internationally to deliver digital patient experience solutions that scale across multiple sites, services and journeys: from check-in and queue management to perioperative journeys.

Our solutions support a unified approach across high-volume, high-complexity environments.

Australian founded
and managed

Used across leading
health services

15M+

Appointments
supported

What makes us different

Five Faces delivers a unified digital patient experience across the entire health service.

Built for the enterprise

Our solutions are designed for complex health environments, with the security, accessibility, scalability and integration capabilities required at enterprise level. They can be deployed across departments, hospitals, districts, services and brands, creating consistency even when different systems sit underneath.

A unified patient experience

Patients can have the same digital experience across outpatients, surgery, pathology, imaging, community health and more. Appointments, communications, information and next steps can be brought together in one place, creating a connected view of their healthcare journey.

Connect digital and physical touchpoints

Use one platform to connect the patient experience before, during and after a visit. From digital communications and check-in to queue management, visitor management, digital signage and directories, the experience can stay connected across both digital and on-site touchpoints.

Configure it yourself

With our unique DX5 Platform, your team stays in control. Add locations, update workflows and communications, and manage the timing and progress of rollouts without relying on the vendor for every change. This gives local teams flexibility while maintaining a consistent approach across the organisation.

Proven impact

“Thank you so much for your collaboration and camaraderie throughout this project. It is not an overstatement to say it has been a pleasure… we have developed an excellent product, and it brings me joy to watch it positively impacting on our patient’s journeys.”

“This is marvellous and one of those gigantic steps in digital health...As a deaf person and one that can’t use phones for making hospital appointments and communications, I can’t thank you enough for this digital advancement...”