Making healthcare
easier to deliver,
easier to experience.
We help hospitals and health services deliver a unified digital patient experience across the entire journey.
Solutions
Solutions designed around
the patient journey
Unify the patient experience from initial engagement through to treatment and recovery.
Offer patients a consistent digital entry point to manage appointments, check in, receive reminders and information - all connected to clinical pathways and workflows.
Speed up flow, reduce waits and ease front-of-house pressure.
Support patients before, during and after appointments with digital check-in, real-time queues and intelligent calling – with the option to include a Patient Hub for appointment management and communication.
Make arrivals seamless across high-volume clinics.
Enable kiosk and mobile check-in integrated with clinical and practice systems, with built-in queue management to keep services flowing.
Connect care across the full surgical pathway, not just the day of surgery.
Guide patients through pre-admission, surgery and recovery with clear steps, reminders, tasks and visibility across the perioperative pathway.
Clear communication that guides and informs on site.
Deliver timely messaging and directions via signage and directories that help patients and visitors navigate health facilities and understand what’s happening.
Get patients where they need to go, easily and confidently.
Dynamic, photo-based navigation that users follow on their phones – integrated with appointment and visit information to reduce stress and confusion.
Sectors
Supporting hospitals and health providers
Customer stories
Five Faces clients tackle complex challenges with rapid digital innovation.
Proven benefits
Our clients make a real difference in health service delivery.
60%
Reduction in Did Not Attend rate for appointments
76%
Reduction in
wait times
66%
Front desk staff reallocated to more complex tasks
Solutions
A unified Patient Hub with everything in one place
One standard patient experience across the whole health network that follows the patient between services, sites and districts.
Built to scale whole health systems, not single clinics.
The technology foundation behind
every solution
Our unique platform makes digital transformation strategic, scalable and sustainable. Create a central place to innovate and meet growing demands faster with automated, self-service workflows.
Bi-directional HL7 and FHIR connectivity with PAS, EMR, and other health systems
Proudly delivering the best in technology with our partners and industry associations
Frequently asked questions
A digital health platform is a centralised system that connects digital technologies, patient information, and healthcare services to support patient care and improve health outcomes.
A Digital Front Door is a centralised platform acting as the primary digital gateway for patients to access healthcare services – providing easy access to appointments, educational material, health records, and communication tools. By empowering patients to actively manage their health, these platforms contribute to improved outcomes and a more patient-centred approach to care delivery.
A Digital Experience Platform in healthcare is an enterprise digital health platform that unifies patient engagement, communication, and operational workflows across the healthcare journey. The patient experience encompasses interactions, perceptions, and outcomes throughout that journey – and improving it leads to better quality of care and health outcomes.
Unlike point solutions, a healthcare DXP brings broad patient engagement and operational workflows together on one modular platform. It should be configurable by health services themselves, integrated with core systems, and scalable across sites and specialties – allowing new capabilities to be added as needs change, while maintaining a consistent, seamless experience for patients and staff.
Digital experience solutions are software and digital technologies that provide seamless interactions across patient touchpoints such as portals, telehealth, and digital forms.
In healthcare, these solutions streamline patient interactions and reduce administrative burden across healthcare providers.
User experience fragmentation happens when patients interact with multiple disconnected digital solutions, making patient care feel disjointed within the broader healthcare experience.
This undermines the quality of the digital patient experience and can impact trust, outcomes, and patient relationships. A more unified, patient-centred approach improves clarity, consistency, and the overall healthcare experience across health systems.
Many healthcare providers adopt advanced technologies from different vendors, leading to poor integration with electronic health records and care teams. This limits data sharing, slows digital healthcare platforms transformation, and affects the quality of patient care.
Solving this requires close collaboration, a clear focus, and interoperable healthcare information technology solutions that connect systems and teams seamlessly.
Digital experience solutions improve patient experience by streamlining access, communication, and workflows across healthcare services.
Patient portals and mobile apps allow appointment booking, messaging, check-in, and access to test results — reducing wait times and improving service efficiency. Telehealth and virtual care extend access beyond physical facilities. Online scheduling and queuing systems further reduce wait times, while patients who actively engage with their health data tend to be more satisfied and more likely to adhere to treatment plans.
Key benefits include improved patient engagement, reduced operational costs, and enhanced health outcomes.
Digital experience solutions streamline patient interactions, reduce administrative burden, and support informed decision-making through real-time access to digital health records. They also reduce no-shows through automated reminders and flexible scheduling, free up clinical staff from administrative tasks, and provide data-driven insights that improve service delivery and resource allocation.
Five Faces delivers healthcare digital experience solutions that connect systems, reduce fragmentation, and improve patient experience.
Many hospitals and healthcare providers use disconnected technologies, leading to poor integration and fragmented care. Our platform unifies the patient journey and supports better coordination across healthcare services — from initial engagement through to treatment and recovery.
We prioritise security, compliance, and scalable implementation across clinics, departments, hospitals, and whole health systems. And when we work with clients, we bring our team together with yours — a one-team approach where shared goals, systems, and knowledge deliver outcomes greater than either could achieve alone.