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A configurable patient engagement platform, built for scale
The DX5 Platform is the technology foundation behind all Five Faces solutions.
It is a modular, configurable patient engagement platform designed to support patient journeys across sites, services and departments, while enabling health services to adapt and scale over time.
Built for change
Healthcare is constantly evolving: workflows shift, services expand, and patient expectations continue to rise.
Workflows, forms, communications and patient interactions can be configured without custom development, allowing health services to make changes quickly, without relying on vendor-led updates.
This enables teams to respond in real time, whether introducing new models of care, adapting clinic workflows, or scaling services across sites.
The DX5 Platform supports a consistent approach across clinics, departments, hospitals and health networks.
Capabilities can be introduced incrementally and extended over time, from core patient engagement functions through to more advanced workflows such as perioperative pathways, digital forms, and virtual care models.
All delivered within the same platform, without the need for separate systems.
A consistent experience
All Five Faces solutions are built on the DX5 Platform, using shared components, integrations and security. This creates:
- A consistent interface for patients and staff
- A unified experience across all touchpoints
- A single foundation to support multiple use cases
Rather than implementing separate systems for each need, the DX5 Platform enables health services to expand capability over time within one platform.
Integration-first architecture
The DX5 Platform is designed to integrate seamlessly with existing health systems.
- PAS and eMR systems
- Appointment source systems
- SMS and email providers
- RESTful APIs and SOAP services
- Bi-directional HL7 and FHIR integration
- Integration with complementary systems such as digital identity, wayfinding and BI tools
This ensures the DX5 Platform fits within existing environments, while enabling real-time data exchange and a connected patient experience.
Core modules
Foundational capabilities that support essential patient and staff interactions across any health service.
Patient Hub
A secure, central interface where patients can manage appointments, complete tasks, access information and stay connected throughout their care journey.
Appointments
Allow patients to view, confirm and request changes to appointments, while supporting staff to manage schedules, track status and maintain accurate patient information.
Communications
Automate and manage secure, multi-channel communication with patients, including secure messaging, broadcast and automated messages via SMS and email.
Tasks
Manage patient-initiated and system-generated staff tasks, supporting follow-ups, requests and operational workflows.
Forms
Create and manage dynamic digital forms with conditional logic, enabling streamlined data capture across clinical and administrative workflows.
Resources
Deliver timely, relevant information to patients through centrally managed digital content, linked to communications and workflows.
Dashboards
Monitor patient flow, activity and key metrics in real time, with configurable views to support operational decision-making.
Workflows
Design and automate processes using configurable rules, triggers and logic to streamline operations and reduce manual effort.
Additional modules
Extensible capabilities that support specialised workflows, site-specific requirements and more advanced patient journeys.
Queues
Manage patient check-in and flow across mobile, kiosk and staff-assisted channels, with real-time visibility and queue control.
Calling Displays & Kiosks
Support on-site patient flow with digital check-in, queue calling and integrated display of wait times and information.
Visitors
Manage and monitor visitors to facilities, by streamlining secure check-in, visitor registration and screening.
Clinical
Results
Share pathology,
imaging and clinical correspondence securely with patients, with controls for timing and visibility.
Clinician & Staff Profiles
Present searchable profiles of clinicians and staff to support appointment scheduling and patient choice.
Appointment Scheduling
Enable patients and staff to book and manage appointments, including in-person and virtual care, with configurable search and filtering.
Journey Support
Manage and personalise complex patient journeys across care pathways like surgery and recovery with time-based milestones, reminders and information.
Outpatient Medication Requests
Enable outpatients to request prescriptions and track progress, with integrated workflows for pharmacy teams.
Referrals
Streamline referral and patient pathways across health services through a single, consolidated digital touchpoint for all referral and appointment information.
Waitlist Auditing
Automate audit workflows for outpatients and surgical waitlists by capturing patient responses and support updates to waitlist status.
Module availability and functionality may vary depending on configuration, integration and implementation scope. Some modules require prerequisite capabilities or integration with source systems.
Buy once. Extend over time.
The DX5 Platform is designed to avoid the limitations of point solutions or custom-built systems.
It provides a proven, best-practice foundation that is:
- Configurable by your team
- Scalable across services and sites
- Continuously enhanced to support evolving requirements
This enables faster implementation, reduced reliance on vendors, and the ability to adapt as needs change.
Enterprise-ready by design
The DX5 Platform follows industry standards and best practices, including OpenAPI, HL7 and FHIR.
It supports a multi-layered security model, including identity and access management, network security and application-level protections, and has undergone independent penetration testing and security assessments.
Frequently asked questions
The DX5 Platform by Five Faces is a configurable digital health platform that enables hospitals and health services to create a digital front door for patients, visitors and staff. At its core is a unified patient hub that brings together appointments, communications, digital forms, check-in and other patient-facing services into a single connected experience. Beyond patient engagement, the platform supports complex healthcare workflows including outpatient, perioperative and diagnostics journey management, enabling organisations to improve patient flow, streamline operations and deliver more connected care without replacing existing clinical or administrative systems.
A digital healthcare experience spans every stage of the patient journey, from pre-arrival communications through to check-in, navigation, treatment and post-care engagement. With the DX5 Platform, organisations can deliver these experiences through a unified patient hub supported by digital forms, communications, check-in, queue management, wayfinding, digital signage and integrated patient journey management.
Yes. The DX5 Platform is highly configurable, enabling organisations to tailor workflows, forms, communications, branding and user experiences to suit their requirements. Most implementations are delivered through configuration rather than custom development, helping organisations adopt proven capabilities while retaining the flexibility to support unique operational needs. Targeted enhancements may also be developed where they deliver additional value.
The DX5 Platform helps health services deliver a more connected and efficient experience for both patients and staff – across services, sites and entire organisations. Through a unified patient hub, digital communications, online check-in, forms, patient journey management and workflow automation, it simplifies every stage of the care journey. By integrating with existing clinical and administrative systems, the DX5 Platform reduces manual processes, improves patient flow and efficiency, supports better care coordination and enables staff to focus more time on delivering care.