We hate to wait!

Reduce your perceived wait time with a queue management solution

A negative wait experience can turn a consumer off a brand all together, as well as creating poor word of mouth.

But with today’s queue management technology, you can almost do away with queues, as well as gain valuable data to help with operational and staff management.

A customer queue management system can include:

• Check in via a digital kiosk that’s customised to your environment and customers.
• Digital screens to reduce the perceived wait time, such as immersive digital window displays, kids tablets with ‘edutaining’ games on locked-down hardware and other engaging content such as expected wait time, fun facts or videos.
• Mobile extras, such as the ability to check in remotely via a mobile phone or allowing customers to leave the premises and receive an SMS callback when it’s their turn.
• Data collection such as feedback to provide powerful input into Net Promoter Score measures, and the ability to analyse service across locations and staff.

Further reading

• Article: We hate to wait! How to improve queue management
• Case study: Bupa