Consumer Portal Solutions
Today’s consumers expect new levels of control over interactions with complex service providers. A consumer portal provides transparency and ease of access for a broad range of stakeholders: consumers, employees, volunteers and loved ones. The self-service model benefits everyone, with instant interactions that reduce delays and administration.
Shift to self-service for instant access and time savings
- Secure web portal
- Self-service appointment bookings
- Smart forms for data collection
- Document and resource sharing
- Notifications, reminders and secure messaging
- Automated workflows
- Full visibility for employees
Meet consumer expectations for control, choice and transparency
Improve consumer engagement
Personalise experiences to foster connection
Boost efficiency and productivity
Unburden staff with fewer phone calls and data entry
Streamline communication
Automate touchpoints and provide more choice
Improve
attendance rates
Reduce no shows and improve operational issues
Centralise communication and engage consumers
- Provide a secure web portal as your hub to communicate with consumers throughout their journey
- Allow consumers to make self-service updates of personal information
- Improve consumer privacy and eliminate data entry by replacing paper forms with Smart Forms
Extend to other stakeholders: families and loved ones, volunteers, and employees
- No app required, fully mobile responsive across device types
Offer self-service appointment bookings
- Allow consumers to make, change and cancel appointments or view records of past appointments
- Provide timely text or email reminders
- Share resources and educational material before and after appointments
- Offer Digital Wayfinding guidance on appointment location
Offer choice and accessibility in communication
- Provide just-in-time SMS and email notifications and reminders – both ad-hoc and broadcast – to guide consumers through your service
- Offer two-way, secure messaging between consumer and service provider
- Support accessibility requirements, for example patients needing to use screen readers or avoid phone calls, or requiring translation
- Provide guidance on facility and appointment location and wait time updates
Provide employees with full visibility
- Employees log into the portal to access appropriate data, gain insight into operations and service bottlenecks, configure the portal, and make manual updates such as appointment creation or visitor check-in
- Customised operational dashboards support different levels of your organisation
- Data from the consumer portal can be made available to your existing reporting and business intelligence tools
The smarter way to innovate
Our unique platform makes digital transformation strategic, scalable and sustainable. Create a central place to innovate and meet growing demands faster with automated, self-service workflows.
Innovate at speed
Deploy in record time with low-code and modular solutions.
Configure + customise
Make instant updates without the need for frequent tech support.
Create seamless experiences
Ensure consistent experiences regardless of underlying integrations.
Future-proof your strategy
Start small and scale later by volume or capability: it’s future-proof innovation.
