Consumer Portal Solutions

Today’s consumers expect new levels of control over interactions with complex service providers. A consumer portal provides transparency and ease of access for a broad range of stakeholders: consumers, employees, volunteers and loved ones. The self-service model benefits everyone, with instant interactions that reduce delays and administration.

Shift to self-service for instant access and time savings


Meet consumer expectations for control, choice and transparency

Enhancing your healthcare environment

Improve consumer engagement

Personalise experiences to foster connection


Boost efficiency and productivity

Unburden staff with fewer phone calls and data entry

Clear objectives, clear ROI

Streamline communication

Automate touchpoints and provide more choice


attendance rates

Reduce no shows and improve operational issues

Centralise communication and engage consumers

  • Provide a secure web portal as your hub to communicate with consumers throughout their journey
  • Allow consumers to make self-service updates of personal information
  • Improve consumer privacy and eliminate data entry by replacing paper forms with Smart Forms
  • Extend to other stakeholders: families and loved ones, volunteers, and employees

  • No app required, fully mobile responsive across device types

Offer self-service appointment bookings

  • Allow consumers to make, change and cancel appointments or view records of past appointments
  • Provide timely text or email reminders
  • Share resources and educational material before and after appointments
  • Offer Digital Wayfinding guidance on appointment location

Offer choice and accessibility in communication

  • Provide just-in-time SMS and email notifications and reminders – both ad-hoc and broadcast – to guide consumers through your service
  • Offer two-way, secure messaging between consumer and service provider
  • Support accessibility requirements, for example patients needing to use screen readers or avoid phone calls, or requiring translation
  • Provide guidance on facility and appointment location and wait time updates

Provide employees with full visibility

  • Employees log into the portal to access appropriate data, gain insight into operations and service bottlenecks, configure the portal, and make manual updates such as appointment creation or visitor check-in
  • Customised operational dashboards support different levels of your organisation
  • Data from the consumer portal can be made available to your existing reporting and business intelligence tools

The smarter way to innovate

The underlying technology that powers check-in is low-code, configurable, and consistent across all our solutions. Our unique DX5 Framework makes digital experience transformation strategic, scalable and sustainable. Create a central place to innovate and meet growing demands faster with automated, self-service workflows.


Innovate at speed

Deploy in record time with low-code and modular solutions.


Configure + control

Easily configure workflows and make instant updates without developers.


Create seamless experiences

Ensure consistent experiences regardless of underlying integrations.


Future-proof your strategy

Start small and scale later by volume or capability: it’s future-proof innovation.

More Solutions

Transform the consumer experience with our modular solutions

Talk to our team today to learn more about self-service consumer portals
for your business