Digital Wayfinding Solutions and Software for Healthcare
Support patients and visitors to easily navigate hospitals and healthcare facilities.
Five Faces digital wayfinding solutions help hospitals, clinics and health facilities guide patients, visitors and staff through complex environments. From simple location maps sent with appointment reminders, through digital signage, directories and kiosks, to full mobile navigation for indoor and outdoor spaces, our wayfinding software combines photo landmark navigation with accessible routes and real-time updates.
What is Digital Wayfinding?
Digital wayfinding uses interactive maps and navigation technology to help visitors confidently find their way through complex environments such as hospitals, campuses, and government buildings. It replaces static signs and printed maps with real-time, always-current directions that visitors can access from their phone, a kiosk, or a digital directory.
A modern digital wayfinding solution combines three delivery modes: interactive digital directories in high-traffic areas, mobile wayfinding personalised to a visitor’s appointment or destination, and navigation content embedded into existing consumer-facing touchpoints such as appointment reminders. Together, they cut the operational cost of poor navigation, reduce staff enquiries, and give patients and visitors a calmer arrival experience.
Five Faces Wayfinding, powered by WiseNav
Five Faces Wayfinding, powered by WiseNav, delivers:
- Photo landmark navigation with accessible routes
- Advanced, research-based pedestrian model
- Patients an easy way to find their appointment
- Hospitals the ability to mitigate cost of confusion
- Multi-lingual support
- Customisable branding
Photo landmark navigation uses real-world photographs of key decision points rather than abstract maps. Visitors follow step-by-step visual directions that don’t require them to interpret floor plans, work well for large and diverse visitor cohorts, and are particularly effective for people with low literacy, cognitive load on the day of an appointment, or neurodiverse needs. Accessible routes such as wheelchair-friendly paths can be built in.
Support accessibility with Digital Wayfinding and More
Improve experience for consumers
Save time for all consumers with precise navigation and guidance.
Reduce burden on staff
Enable consumers to easily find their way without needing staff help. A 2016 study of a 460-bed Melbourne hospital estimated wayfinding-related lost staff time at $2.2 million per year, an early indicator of the operational cost of poor navigation.
Greater accessibility for consumers
Empower people of all abilities with accessible routes in your facility.
Integration with other touchpoints
Include navigation data with appointment bookings and other consumer communication.
Digital Wayfinding Software for Every Need
From simple to sophisticated, we provide choice and flexibility when it comes to digital wayfinding. Capabilities include:
- Navigation information and maps sent with consumer communication such as appointment reminders
Five Faces Wayfinding, powered by WiseNav, provides photo landmark navigation for precise outdoor and indoor pedestrian guidance via real-world photographs on the visitor’s device
- Digital kiosks and Digital Signage with wayfinding information
- Digital Directories to help consumers find their end destination
- Room bookings, including signposting room usage through digital signage
Indoor and outdoor navigation in the palm of your visitor's hands
- Five Faces Wayfinding, powered by WiseNav, provides precise indoor and outdoor navigation via real-world photographs of key decision points
- Users can select to-and-from route locations from a dropdown menu
- Multi-lingual, accessible, user-friendly and has a 97% user success rate – with no app download required
- Links with Google Maps so that visitors can find their way to your campus via car, walking, or public transport
Create an end-to-end digital experience
- Routes or QR codes can be included in email signatures, room bookings, meeting invites, welcome disks or on physical signs
- Integrates easily into Five Faces solutions, including the Patient Hub, digital directories and kiosks
- Routes can be viewed prior to visit, printed or followed via the visitor’s mobile phone
- Requires your floorplans and a list of destinations, and the rest is done for you
Easily integrate with leading wayfinding providers
Five Faces’ solutions integrate with industry-leading wayfinding providers to ensure your facility is accessible to all. Additional digital touchpoints include Digital Front Door, Digital Signage and Directories.
The smarter way to innovate
Our unique platform makes digital transformation strategic, scalable and sustainable. Create a central place to innovate and meet growing demands faster with automated, self-service workflows.
Innovate at speed
Deploy in record time with low-code and modular solutions.
Configure + customise
Make instant updates without the need for frequent tech support.
Create seamless experiences
Ensure consistent experiences regardless of underlying integrations.
Future-proof your strategy
Start small and scale later by volume or capability: it’s future-proof innovation.
Built for Australian Healthcare Organisations
Five Faces digital wayfinding software is used across:
- Public hospital campuses and outpatient services
- Multi-site health networks
- Large, high-volume clinics including medical imaging, pathology and allied health
- Specialty clinics in public and private settings
Five Faces is a member of the Australian Institute of Digital Health and features regularly on Talking HealthTech. Our patient experience platform is trusted by Australian health leaders and accessed by more than 4 million Australians.
The DX5 Platform: the smarter way to innovate
Our unique platform makes digital transformation strategic, scalable and sustainable. Create a central place to innovate and meet growing demands faster with automated, self-service workflows.
Innovate at speed
Deploy in record time with low-code and modular solutions.
Configure and customise
Make instant updates without the need for frequent tech support.
Create seamless experiences
Ensure consistent experiences regardless of underlying integrations.
Future-proof your strategy
Start small and scale later by volume or capability, so it’s future-proof innovation.
Explore the Health Solutions Suite
Digital wayfinding is one part of the Five Faces Health Solutions suite. Build a complete digital patient experience or fill in specific gaps in your existing digital system.
- Digital Front Door. Drive patient engagement with easy self-service and visibility for all stakeholders.
- Patient Flow & Queue Management. Improve efficiencies and remove bottlenecks for a seamless patient journey.
- Check-In. Mobile, kiosk and assisted check-in for healthcare appointments and visits.
- Patient Journey Support. Support patients through perioperative care.
- Smart Forms. Digitise patient information and form responses, and automate your workflows.
- Digital Signage & Directories. Make instant updates to patient and staff communication.
- Visitor Management. Streamline the visitor experience with intuitive workflows for check-in and screening.
More Solutions
Transform the consumer experience with our modular solutions
Frequently asked questions
Digital wayfinding uses interactive maps and navigation technology to help visitors confidently find their way through complex environments such as hospitals, campuses, and government buildings.
This can be delivered in several ways:
- Digital directories: Interactive touch screens, kiosks or displays featuring maps and location information. They may also include a QR code for the mobile wayfinding solution.
- Mobile wayfinding: A personalised navigation experience accessible that provides wayfinding details relating to a specific appointment or destination, to meet an individual’s needs.
- Existing consumer-facing interfaces: This might be as simple as providing a map with the clinic location and parking information along with an appointment reminder. It may also include a link to the mobile wayfinding solution.
Digital wayfinding offers numerous benefits:
- Effective navigation: Provide clear, always-updated directions and maps to help visitors find their destinations quickly.
- Enhanced customer experience: Improve the overall visitor experience (and accessibility) with interactive and user-friendly interfaces.
- Cost efficiency: Reduce costs associated with traditional signage, manual updates and constant staff enquiries.
- Improved visitor flow: To manage peak periods and reduce bottlenecks and late arrivals to appointments with clearer navigation and up-to-date route adjustments.
- Real-time updates: Easily update information to reflect changes in the environment.
- Customisation: Tailor the digital wayfinding signage or application to match your branding and specific needs.
- Accessibility and inclusion: Support visitors’ specific needs such as language translation or wheelchair-accessible routes.
Digital wayfinding offers significant advantages over traditional methods. Unlike static signs, digital systems engage users and offer a more dynamic navigation experience. Traditional signage requires time-consuming updates whenever there are changes, whereas digital systems ensure that information is always current through instant updates. Moreover, digital wayfinding solutions can be customised to fit your brand and specific environment, providing a more cohesive look and feel. Integration with mobile devices and other systems enhances accessibility, making it easier for users to get directions on the go. Additionally, digital systems collect data on user interactions, allowing you to continuously refine and improve the wayfinding process.
There are several types of mobile wayfinding, each using different technology to guide visitors:
| Type | Description | App Required | Indoor Positioning |
|---|---|---|---|
| Photo Landmark Navigation | Step-by-step photo directions using real-world images. No maps to interpret. Good for large, diverse visitor cohorts where navigation must cater to low literacy and neurodiverse populations. Can include alternative routes for accessibility such as wheelchair routes. Does not require beacons. | ✗ | ✗ |
| Blue Dot Navigation | Live map with a moving “you-are-here” dot. Needs beacons or sensors. Good where real-time guidance is required or to serve vision-impaired cohorts as real-time voice navigation is typically a feature. | ✓ | ✓ |
| Digital Map Links | Interactive map opened via QR code or link, without positioning. Good for small, simple campuses or where there is no mobile wayfinding solution. | ✗ | ✗ |
The cost of a digital wayfinding solution varies based on factors such as the delivery method (such as wayfinding digital signage solutions vs a mobile solution). For a mobile application, the following information is often required to provide a quote, although this will vary depending on the provider:
- Total Gross Floor Area (m²)
- Total Number of Points of Interest
- Total Number of Elevator Access Points
For a digital directory solution, the following information is usually required:
- Number and size of digital directories
- Relevant maps/floorplans
- Number of routes/destinations from each digital directory location
For a detailed quote tailored to your business needs, please contact us directly.
Get Digital Wayfinding Software Built for Healthcare
Five Faces digital wayfinding solutions are designed for how healthcare actually operates, from busy tertiary hospital campuses to community health centres and specialty clinics. Combine photo landmark mobile navigation, digital directories, kiosks and appointment-embedded maps to give every visitor a clear path to where they need to be.