The latest updates on patient engagement and consumer engagement projects, partnerships and technology.
In this article, we explore the phygital advantages of Digital Directory Boards. From improved customer experiences to operational efficiency, we delve into why providers across sectors are utilising this technology.
Smart Comms steps in as a transformative agent to cultivate meaningful patient engagement in healthcare. In this article, we uncover the hidden value of Smart Comms as an effective tool to streamline workflows.
The “digital front door” is a hot topic in healthcare, but what happens when a patient steps foot in your facility? More often than not, this is where the digital and physical worlds divide.
The future of drive-thru in Australia, with a focus on global trends, and how digital drive-thru menu boards can enhance customer experience.
Unlocking healthcare’s evolving concept of the Digital Front Door and its core capabilities transforming the patient experience in health.
A research project to evaluate the impact of Florence, Sydney Local Health District’s digital patient appointment management and engagement platform
A 2021 Australian survey of local councils¹ found that ‘improving customer experience’ was the biggest focus area for digital transformation.
While digital engagement in Australian outpatient clinics is improving, particularly with the increased use of telehealth, the patient journey in its entirety is still largely analogue and disjointed.