Digital Patient Experience for New Hospital Builds

The hospital experience is changing, and hospitals of the future are set to challenge to status quo – the digital patient experience must also adapt.

The hospital experience is changing, and hospitals of the future are set to challenge the status quo. Design for new hospitals focuses squarely on the patient and staff experience: reducing stress, promoting wellness and collaboration, fostering a connection to nature, and enhancing sustainability.

The digital patient experience must also adapt.

Patients need choice and control in engaging with their healthcare provider before, during and after their hospital visit. In the physical environment, digital touchpoints must blend seamlessly into low-tech, restful environments.

Digital experience starts at home

The digital experience isn’t confined to the physical hospital building. The digital patient journey must encompass touchpoints before, during and after the patient visits the hospital.

Patients can connect with their health provider at home, anytime and directly from their mobile device. They use a personalised patient hub to change appointments, update details, fill out forms and learn about how to prepare and what to expect from their hospital visit.

At the hospital, mobile-first is the future

Hospitals of the future will not require patients to visit a check-in desk or kiosk for an appointment. Rather, patients will check-in on their mobile device, receive information about expected wait time, and be given a choice about where to wait. They can grab a coffee or work in a quiet location and receive a text callback. Wait rooms will be intimate, calm and relaxing, with immersive nature video content on digital displays and silent queue calling displays to keep patient flow moving.

Staying connected post-care

On discharge, patients can remain connected with their healthcare provider, to receive digital information, provide feedback, message questions, and manage follow-up appointments.