Digital Front Door Solutions
For hospitals and healthcare providers to modernise the patient experience.
A digital front door gives patients one place to manage everything around their appointment: confirmation and changes, reminders, forms, check-in and secure messaging. For health services, it replaces phone calls, paper and manual admin with automated workflows and full visibility for staff. Five Faces builds digital front door and patient engagement software for hospitals, health districts and clinics across Australia.
What is a digital front door in healthcare?
A digital front door in healthcare is a single digital access point for patients to reach a health service. It brings appointment management, a patient hub for forms and health information, check-in, queuing and secure messaging into one connected experience, rather than a set of disconnected tools.
The point is not the technology. It is that patients get one consistent way in, and staff get one place to manage it from. A well-built digital front door improves patient engagement, cuts administrative load, and gives health services better visibility of what is happening across their sites.
Provide patients with a single point of access
- Notifications, reminders and secure messaging
- Self-service appointment confirmation and changes
- Smart forms for data collection
- Document and resource sharing
- Check-in, queue management and wait experience
- Automated workflows
- Full visibility for employees
Improve productivity and the patient experience
Improve patient engagement
Personalise experiences that build connection with patients before, during and after their appointment.
Boost efficiency and productivity
Unburden staff from admin and improve capacity.
Streamline communication
Automate touchpoints and give patients more choice in how they interact.
Improve
attendance rates
Reduce no-shows and other inefficiencies.
What the Five Faces digital front door includes
The digital front door is modular. Health services can start with one capability and add others as needs grow, all on the same platform.
Centralise communication and engage patients
Provide a central patient hub for self-service updates and information, along with notifications, reminders and secure messaging. See patient engagement for details.
Streamline appointment bookings
Automate routine tasks for in-person and telehealth appointment bookings, and make sure patients arrive prepared and informed. See appointment management.
Digitise check-in
Allow patients to check in for their appointment via mobile, kiosk or with assistance. See patient check-in.
Optimise queuing
Keep patients flowing, improve the wait experience and relieve bottlenecks. See patient queue management.
Modernise forms
Digitise data collection with integrated smart forms and automated workflows, for patient intake, discharge, surveys and more.
Easy administration and full visibility
- Employees gain full visibility into daily patient statistics and status, and can pinpoint bottlenecks
- Customised dashboards support different levels of your organisation, while data can be made available to existing reporting and business intelligence tools
- The solution is fully configurable, including branding, workflows, business rules, resources, forms and comms templates, without development
- Patient interfaces are accessible and compliant with WCAG 2.1 AA standards, and can be localised into languages other than English
Built to work with your existing health systems
Patient engagement software only works if it fits the systems already in place. The Five Faces digital front door connects with patient administration systems, electronic medical records and scheduling solutions, so appointment and patient data stays consistent across the services patients use.
Integration supports bi-directional HL7 and FHIR connectivity with PAS, EMR and other health systems, which means the digital front door sits around your clinical systems rather than replacing them.
The smarter way to innovate
Our platform makes digital transformation strategic, scalable and sustainable. Create a central place to innovate and meet growing demands faster with automated, self-service workflows.
Innovate at speed
Deploy in record time with low-code and modular solutions.
Configure + customise
Make instant updates without the need for frequent tech support.
Create seamless experiences
Deliver the same patient experience regardless of the underlying integrations.
Future-proof your strategy
Start small and scale later by volume or capability.
Everything runs on the DX5 Platform, the configurable technology behind all Five Faces patient experience solutions.
Where the digital front door fits with other solutions
The digital front door is the patient’s way in. It connects to the other health solutions that support patients once they arrive and after they leave:
- Patient queue management for flow, waits and front-of-house pressure
- Patient journey support for guided pathways such as perioperative care
- Digital signage and directories for on-site communication
- Digital wayfinding to get patients where they need to go
- Free Download
A white paper on how to take the Digital Front Door from strategy to execution, covering key questions, along with statistics, case studies, use cases and other helpful information.
Frequently asked questions
What is a digital front door in healthcare?
A digital front door in healthcare is an all-encompassing digital platform that provides patients with a single access point to healthcare services. This includes online appointment management, a patient hub to access digital forms and health information resources, and telehealth appointments. By integrating various digital tools, the digital front door enhances the patient experience, making healthcare more accessible, efficient and personalised. It also centralises communication, streamlines administrative tasks, and improves overall patient engagement.
What are the benefits of a digital front door for patients?
For patients, a digital front door offers 24/7 access to healthcare services, enabling them to manage appointments, participate in telehealth consultations, and access their health information from anywhere. This convenience improves engagement and satisfaction. Automated reminders and notifications help patients stay on top of their healthcare needs, while features like smart forms and self-service check-in reduce wait times and improve the overall experience.
What are the benefits of a digital front door for healthcare providers?
Healthcare providers benefit by increasing operational efficiency and reducing administrative burdens. The platform automates routine tasks, improves patient flow, and enhances communication through centralised messaging. Providers gain better insights into patient data, enabling more personalised care. Scalability and configurability make it adaptable to various healthcare settings, so it meets the needs of each clinic, hospital, district and provider.
How does a digital front door differ from a patient portal?
A patient portal is usually tied to clinical records and gives patients access to results and history. A digital front door is broader: it covers everything around the appointment, including booking and changes, reminders, preparation information, forms, check-in, queuing and secure messaging. Patient portal software and digital front door software often sit alongside each other, with the digital front door handling the patient’s day-to-day interaction with the service.
The digital front door integrates with existing systems like PAS, eMR, and scheduling solutions, enhancing appointment management by giving patients more control and communication options. This includes workflows for pre-appointment preparation and post-appointment follow-up, with features such as reminders, navigation information, and the ability to message patients about updates like delays and wait times.
Is my personal health information secure on the digital front door?
Yes, the Five Faces digital front door is designed to provide a secure and consistent experience for patients across different care models, departments and locations. Patients access all their healthcare needs in one place, with features like secure messaging between patients and clinics. The platform integrates with existing systems such as PAS, EMR and scheduling solutions, and supports workflows for pre-appointment preparation and post-appointment follow-up.
Can I use the digital front door to communicate with my healthcare provider?
Yes, the digital front door supports secure and easy communication with healthcare providers. Patients can send secure messages, request appointment changes or information, and engage in telehealth appointments. This streamlined communication improves interactions between patients and providers, supporting timely care. The platform can integrate with various communication tools to maintain security and compliance with privacy regulations.
How long does it take to implement a digital front door?
Implementation time depends on the modules chosen, the integrations required and the number of sites involved. The solution is low-code and modular, so health services can start with a single capability or clinic and scale later by volume or capability rather than running one large programme. For an indicative timeline for your environment, talk to the Five Faces team.
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Ready to build your digital front door?
Five Faces works with hospitals, health districts and clinics across Australia to give patients one consistent way in, and staff one place to manage it from.
Book a demo with the Five Faces team to see the digital front door in action.