Queue Management Solutions
Because patients shouldn’t have to queue to queue.
Modernise the check-in, queueing and wait experience...and beyond
- Improve patient flow for 'day of' services
- Minimise physical queues and crowded waiting rooms
- Reduce waiting times and uplift the wait experience
- Cater for pre-booked appointments and walk-in workflows
- Extend to support patients before and after their visit
Optimise every touchpoint and gain efficiencies for
patients, clinicians and administrators
Improve the
patient experience
Ensure timely appointments, clear communication, choice on where to wait, and access to real-time information
Cut
wait times
Enhance queue management and patient flow to alleviate bottlenecks, and improve the wait experience
Streamline administration
Provide operational visibility and control to reduce manual tasks such as data entry and patient communication
Reduce patient
no-shows
Improve and automate patient communications to minimise missed, late and rescheduled appointments
Improve patient flow
- Optimise flow for ‘day of’ services
- Provide visibility of patient status for clinicians and administration staff to alleviate bottlenecks
Automate queue management
- Provide self-service check-in options to reduce physical queues
- Allow patients to wait comfortably outside the clinic using mobile reminders
- Alleviate administration, improve the patient experience and ease waiting room congestion
Offer choice in patient communication
Offer multiple channels for communicating with patients:
- Text reminders for timely information on appointment preparation and follow up
- Guidance on appointment location and wait-time updates
- Streamlined check-in with modern kiosks that use QR codes or via the patient’s mobile phone
Adapt to change with a workflow engine
- Support evolving requirements with system administrator access to create and configure workflows and define business rules.
- Innovate quickly without external tech support
Monitor patient flow with dashboards and reporting
- Provide instant visibility into patient flow and operational issues with bespoke dashboards
- Integrate your existing BI tools with a comprehensive reporting database
Collect data digitally and integrate with existing systems
- Digitise paper forms into Smart Forms, reducing administrative burden and postage costs
- Use a simple drag and drop interface to draft, publish and distribute Smart Forms without technical resources
- Populate source systems automatically with form data
Frequently asked questions
Patient flow and queue management refer to the strategies and systems used to streamline the movement of patients through healthcare facilities. This includes managing appointments, check-ins, and the overall patient experience to reduce wait times and improve service efficiency.
These solutions enhance patient experience by providing timely appointment bookings, real-time notifications, and personalised assistance, ensuring patients spend less time waiting and more time receiving care.
Our queue management solutions streamline the patient journey by integrating appointment scheduling, self-service check-in tools, real-time tracking and digital calling displays. Patients can easily book appointments in advance, reducing physical queues upon arrival. Our modern kiosks and mobile check-ins enhance convenience, allowing patients to register and receive timely updates about their wait times via SMS email notifications or calling displays.
Real-time tracking via our patient queue management system provides staff with immediate visibility into patient statuses, enabling quick responses to any bottlenecks. This system also supports flexible workflows, allowing administrators to adapt processes as needed without external tech support. By digitising forms and automating communication, we reduce administrative burdens while enhancing the overall patient experience.
Yes, our systems prioritise security, employing robust measures to protect patient information and ensure compliance with relevant privacy regulations, safeguarding both patient data and healthcare operations.
Implementing ambulatory flow and queue management systems offers several significant benefits. Firstly, they reduce waiting times, enhancing patient satisfaction by ensuring timely access to care. Additionally, these systems improve staff management and optimise resource allocation, allowing healthcare providers to work more efficiently. Enhanced operational visibility also enables better monitoring of patient journeys, resulting in a more effective and streamlined healthcare delivery system.
More from Health
Transform patient experience throughout your facility with our modular solutions
