Queue Management Solutions

Because patients shouldn’t have to queue to queue.

Modernise the check-in, queueing and wait experience...and beyond


Optimise every touchpoint and gain efficiencies for
patients, clinicians and administrators

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Improve the
patient experience

Ensure timely appointments, clear communication, choice on where to wait, and access to real-time information


wait times

Enhance queue management and patient flow to alleviate bottlenecks, and improve the wait experience


Streamline administration

Provide operational visibility and control to reduce manual tasks such as data entry and patient communication


Reduce patient

Improve and automate patient communications to minimise missed, late and rescheduled appointments

Improve patient flow

  • Optimise flow for ‘day of’ services 
  • Provide visibility of patient status for clinicians and administration staff to alleviate bottlenecks

Automate queue management

  • Provide self-service check-in options to reduce physical queues  
  • Allow patients to wait comfortably outside the clinic using mobile reminders
  • Alleviate administration, improve the patient experience and ease waiting room congestion

Offer choice in patient communication

Offer multiple channels for communicating with patients:

  • Text reminders for timely information on appointment preparation and follow up 
  • Guidance on appointment location and wait-time updates 
  • Streamlined check-in with modern kiosks that use QR codes or via the patient’s mobile phone

Adapt to change with a workflow engine

  • Support evolving requirements with system administrator access to create and configure workflows and define business rules.
  • Innovate quickly without external tech support

Monitor patient flow with dashboards and reporting

  • Provide instant visibility into patient flow and operational issues with bespoke dashboards
  • Integrate your existing BI tools with a comprehensive reporting database  

Collect data digitally and integrate with existing systems

  • Digitise paper forms into Smart Forms, reducing administrative burden and postage costs 
  • Use a simple drag and drop interface to draft, publish and distribute Smart Forms without technical resources 
  • Populate source systems automatically with form data 

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Transform patient experience throughout your facility with our modular solutions

Connect with our team to improve your Patient Flow and Queue Management