Queue Management Solutions
Because patients shouldn’t have to queue to queue.
Modernise the check-in, queueing and wait experience...and beyond
- Improve patient flow for 'day of' services
- Minimise physical queues and crowded waiting rooms
- Reduce waiting times and uplift the wait experience
- Cater for pre-booked appointments and walk-in workflows
- Extend to support patients before and after their visit
![Patient-Flow-Queue-Management](https://fivefaces.com.au/wp-content/uploads/2023/04/Patient-Flow-Queue-Management-Hero.png)
Optimise every touchpoint and gain efficiencies for
patients, clinicians and administrators
![FiveFaces_Icon_Team_White (1)](https://fivefaces.com.au/wp-content/uploads/2023/04/FiveFaces_Icon_Team_White-1.png)
Improve the
patient experience
Ensure timely appointments, clear communication, choice on where to wait, and access to real-time information
![efficiency](https://fivefaces.com.au/wp-content/uploads/2022/12/efficiency.webp)
Cut
wait times
Enhance queue management and patient flow to alleviate bottlenecks, and improve the wait experience
![FiveFaces_Icon_Data_White](https://fivefaces.com.au/wp-content/uploads/2023/04/FiveFaces_Icon_Data_White.png)
Streamline administration
Provide operational visibility and control to reduce manual tasks such as data entry and patient communication
![FiveFaces_Icon_Phone_White](https://fivefaces.com.au/wp-content/uploads/2023/03/FiveFaces_Icon_Phone_White.png)
Reduce patient
no-shows
Improve and automate patient communications to minimise missed, late and rescheduled appointments
Improve patient flow
- Optimise flow for ‘day of’ services
- Provide visibility of patient status for clinicians and administration staff to alleviate bottlenecks
![Elderly-man-on-his-phone](https://fivefaces.com.au/wp-content/uploads/2023/03/Elderly-man-on-his-phone.jpg)
Automate queue management
- Provide self-service check-in options to reduce physical queues
- Allow patients to wait comfortably outside the clinic using mobile reminders
- Alleviate administration, improve the patient experience and ease waiting room congestion
Offer choice in patient communication
Offer multiple channels for communicating with patients:
- Text reminders for timely information on appointment preparation and follow up
- Guidance on appointment location and wait-time updates
- Streamlined check-in with modern kiosks that use QR codes or via the patient’s mobile phone
![Secure-Messaging_Phone_Mockup](https://fivefaces.com.au/wp-content/uploads/2023/02/Secure-Messaging_Phone_Mockup-793x1024.png)
![clinician-portal](https://fivefaces.com.au/wp-content/uploads/2023/03/clinician-portal.png)
Adapt to change with a workflow engine
- Support evolving requirements with system administrator access to create and configure workflows and define business rules.
- Innovate quickly without external tech support
Monitor patient flow with dashboards and reporting
- Provide instant visibility into patient flow and operational issues with bespoke dashboards
- Integrate your existing BI tools with a comprehensive reporting database
![VMS-Desktop-Laptop-Mockup-2](https://fivefaces.com.au/wp-content/uploads/2023/02/VMS-Desktop-Laptop-Mockup-2-1024x526.png)
![Smart-Forms](https://fivefaces.com.au/wp-content/uploads/2023/04/Smart-Forms_Hero.png)
Collect data digitally and integrate with existing systems
- Digitise paper forms into Smart Forms, reducing administrative burden and postage costs
- Use a simple drag and drop interface to draft, publish and distribute Smart Forms without technical resources
- Populate source systems automatically with form data
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