Industry specialists in digital delivery
The Five Faces Leadership Team includes industry experts across technology, service, and partnerships. We are committed to bringing you the best of innovation and trusted, responsive service.
Let’s create meaningful connections together.
Rachel has over 20 years’ experience within the healthcare sector and has played a key role in electronic medical record and patient portal implementations at tertiary facilities.
Rachel is passionate about partnering with consumers and clinicians to develop and deliver patient-centric, loveable products that exceed expectations and benefits.
Rachel’s knowledge of hospital workflows combined with her experience in Change Management and Project Management ensure that not only do our solutions meet requirements, but stakeholders are supported throughout all stages of implementation.
With over 10 years of experience in software engineering, Hisham is the Lead Software Engineer of our technical arm. His experience ranges from iOS and Android development to websites, web applications, database development, web interfacing, UX design, and beyond.
Hisham provides technical expertise and guidance to our development activity, ensuring implementations are delivered to a high level.
Thriving in fast paced, agile project environments, Hisham has been a core resource in Five Faces deployments such as the Sydney LHD Mass Vax initiative. He has also been a key developer in the creation of our new DX5 Framework—a platform that brings unprecedented agility to digital solutions.
Mark is an innovation leader with over 25 years of experience in software delivery and technical leadership across commercial, government, and research sectors. He has extensive experience in designing highly-scalable solutions for organisations including Thoughtworks, Suncorp, and AstraZeneca.
Mark spearheads the long-term innovation strategy that informs our technical approach and ultimately software architecture. This includes navigating the intricacies of workflows, technical specifications, security, and testing.
Mark has led teams across multiple tech programming environments, database engines, cloud architecture, and beyond. A key player in the Five Faces Mass Vax deployment, he has driven the innovation of the DX5 Framework, our core platform that supports nimble, comprehensive business workflows.
Michael has a decade of experience in account management and is the face of major Five Faces Enterprise accounts such as Alfred Health and Zarraffa’s Coffee. He has a background in media, marketing, and communications through his previous experience at Channel 7, and extensive relationship management across high-profile government and healthcare clients.
Fostering long-term client relationships is his forte, and Michael acts as a conduit between the customer and Five Faces on an ongoing basis. He personally ensures that clients are continually satisfied with their solution implementation and assists with new opportunities where we can add value to their organisational vision.
Gerald has a proven track record in program delivery across large corporate and government environments such as NSW Health, Qantas, and Jetstar. Working at the cutting edge of project management, change management, and digital transformation, he aligns these areas to create a bespoke client response.
Gerald joined Five Faces as part of a highly-skilled Leadership team to guide fast-moving, large scale government and enterprise projects. From kick-off until deployment, he is the main point of contact for the lifetime of the project delivery.
Gerald works to continually keep the relevant client team and the Five Faces teams aligned across project activities and communication. As he navigates the moving parts of project timeframes, deliverables, sprints, and beyond, he ensures maximum efficacy, cost control, and customer satisfaction.
Nirmal brings over 20 years of sales and implementation expertise across large-scale healthcare deployments. Having worked across four continents for healthcare giant Cerner, he has a keen understanding of stakeholder management, sales activities, and complex project delivery.
Channel partnerships are a key focus, as Nirmal works with stakeholders to discover mutually-beneficial areas where we can bring the most value. With his technical know-how, Nirmal helps identify which solutions can complement and bridge gaps between disparate digital solutions in a healthcare ecosystem for the best outcomes.
Nirmal personally ensures that channel partners are supported in day-to-day activities and achieving KPIs, and that our relationships continue to flourish.
One of the finest minds in today’s Australian tech landscape, Abdul is a co-founder and the IT Director of Five Faces. He has helped grow the business from a small start up to a leading-edge organisation with Tier 1 clients across healthcare, government, hospitality, and beyond.
Abdul provides the ultimate technical direction and framework for all our solutions, setting stringent security, design, and integration standards. A team of highly-experienced senior developers work under his guidance to build custom solutions that uphold these standards for our clients.
During critical, time sensitive projects, Abdul is known for rolling up his sleeves to deliver unprecedented results. He was central to our Mass Vax solution for Sydney LHD in 2021—a solution built largely in less than a week that has gone on to deliver over one million vaccinations to date.
Nicole provides the overarching strategic guidance and operational direction to lead Five Faces through rapid growth.
With a keen focus on people, product, and partnerships, Nicole identifies changing market needs to inform the product roadmap and establish tactical relationships for growth. In house, she mobilises a highly-skilled leadership team to drive collaboration and maintain our superior customer service.
Nicole’s background lies in introducing operational efficiencies to diverse, fast-scaling environments, and she uses this expertise to implement processes that act as a framework for success. Thriving relationships and market-responsiveness are her mantra, and she is committed to ensuring that we continually exceed customer and partner expectations.
