Patient Engagement Solution

A central hub for patient engagement: Self-service updates and appointment management, information, notifications, reminders and messaging

A central hub for patient engagement

Provide a patient ‘hub’ to communicate with patients throughout their journey
Allow patients to make self-service updates of personal information and choose preferences for language and communication
Provide resources, information and fact sheets
The secure web application requires no app download and is fully mobile responsive across device types
Enable patients to share access with family members and loved ones

Allow patients to manage appointments

Provide patients with an easy interface to your existing appointment systems (PAS, eMR or scheduling)
Show upcoming and historical appointments
Allow patients to confirm appointments or request changes – and reduce phone calls
Send reminders, information, wayfinding and notifications to minimise missed or late appointments
Create consistency across clinics, hospitals and models of care – including telehealth

Guide the patient journey with communications

Deliver just-in-time SMS, emails and push notifications
Define automated workflows, business rules and triggers
Send broadcast messages to groups of patients
Send manually-triggered messages such as informing a patient of a delay
Explain pre-visit actions, such as required preparation or request form completion
Offer two-way, secure messaging between patient and health service
Support accessibility requirements, for example patients needing to use screen readers or avoid phone calls, or requiring translation

Make telehealth appointments easy

Leverage your existing meeting technology with our easy wrap-around interface
Patients can request, confirm or change telehealth appointment bookings
Staff can see upcoming and historical appointments, automate workflows, add participants, family members and other resources such as interpreters and specialists – and send appointment confirmations and reminders
Meeting recordings and chat history can be integrated into other systems such as your eMR or PAS

Add a patient passport

Provide a patient passport to aid easy check-in – similar to the airline experience
Patients add the passport to their Apple or Android wallet and scan on arrival

The ease your health service needs

Employees gain insight into operations and service bottlenecks
Reduce phone calls, no shows and admin and free up time for patient care
The solution is fully configurable to each clinic, department or site – without developers
Customised dashboards support different levels of your organisation
Easy integration with existing systems
Data can be shared with reporting and business intelligence tools

The smarter way to innovate

Our unique platform makes digital transformation strategic, scalable and sustainable. Create a central place to innovate and meet growing demands faster with automated, self-service workflows.

Innovate at speed

Deploy in record time with low-code and modular solutions.

Configure + customise

Make instant updates without the need for frequent tech support.

Create seamless experiences

Ensure consistent experiences regardless of underlying integrations.

Future-proof your strategy

Start small and scale later by volume or capability: it’s future-proof innovation.

Unlocking the Digital Front Door in Healthcare: A White paper

A white paper on how to take the Digital Front Door from strategy to execution, covering key questions, along with statistics, case studies, use cases and other helpful information.