Patient Engagement Solution
A central hub for patient engagement: Self-service updates and appointment management, information, notifications, reminders and messaging
A central hub for patient engagement
- Provide a patient ‘hub’ to communicate with patients throughout their journey
- Allow patients to make self-service updates of personal information and choose preferences for language and communication
- Provide resources, information and fact sheets
- The secure web application requires no app download and is fully mobile responsive across device types
- Enable patients to share access with family members and loved ones
Allow patients to manage appointments
- Provide patients with an easy interface to your existing appointment systems (PAS, eMR or scheduling)
- Show upcoming and historical appointments
- Allow patients to confirm appointments or request changes – and reduce phone calls
- Send reminders, information, wayfinding and notifications to minimise missed or late appointments
- Create consistency across clinics, hospitals and models of care – including telehealth
Guide the patient journey with communications
- Deliver just-in-time SMS, emails and push notifications
- Define automated workflows, business rules and triggers
- Send broadcast messages to groups of patients
- Send manually-triggered messages such as informing a patient of a delay
- Explain pre-visit actions, such as required preparation or request form completion
- Offer two-way, secure messaging between patient and health service
- Support accessibility requirements, for example patients needing to use screen readers or avoid phone calls, or requiring translation
Make telehealth appointments easy
- Leverage your existing meeting technology with our easy wrap-around interface
- Patients can request, confirm or change telehealth appointment bookings
- Staff can see upcoming and historical appointments, automate workflows, add participants, family members and other resources such as interpreters and specialists – and send appointment confirmations and reminders
- Meeting recordings and chat history can be integrated into other systems such as your eMR or PAS
Add a patient passport
- Provide a patient passport to aid easy check-in – similar to the airline experience
- Patients add the passport to their Apple or Android wallet and scan on arrival
The ease your health service needs
- Employees gain insight into operations and service bottlenecks
- Reduce phone calls, no shows and admin and free up time for patient care
- The solution is fully configurable to each clinic, department or site – without developers
- Customised dashboards support different levels of your organisation
- Easy integration with existing systems
- Data can be shared with reporting and business intelligence tools
The smarter way to innovate
Our unique platform makes digital transformation strategic, scalable and sustainable. Create a central place to innovate and meet growing demands faster with automated, self-service workflows.
Innovate at speed
Deploy in record time with low-code and modular solutions.
Configure + customise
Make instant updates without the need for frequent tech support.
Create seamless experiences
Ensure consistent experiences regardless of underlying integrations.
Future-proof your strategy
Start small and scale later by volume or capability: it’s future-proof innovation.
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A white paper on how to take the Digital Front Door from strategy to execution, covering key questions, along with statistics, case studies, use cases and other helpful information.
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Transform the patient experience throughout your facility with our modular solutions