In this interview, Alexandra Wagstaff, Director of Digital Health & Innovation and CIO at Sydney Local Health District, talks about the impact of Florence — the District’s digital patient engagement platform, collaboratively developed with Five Faces, covering:
- The challenges that prompted the development of Florence to streamline and enhance patient engagement
- How Florence has evolved into a comprehensive Patient Portal, empowering patients to access, view and manage their appointments and healthcare information
- The impact of Florence to reduce patient wait times, anxiety, frustration and staff burden in outpatient clinics
- Support for vulnerable patients with accessibility and multi-lingual support
- Collaboration of SLHD’s Digital Health and Five Faces project teams for ongoing and continued innovation
