In this interview, Christina Igasto, Chief Digital Health Officer and CIO at Western Sydney Local Health District, discusses the importance of planning a digital end-to-end patient experience for the District’s hospitals, including:
- Mapping out the patient journey
- Visitor management including check-in, registration and screening questions in multiple languages
- Making technology choices to support the patient experience: extensibility, scalability, flexibility and usability
- Collaboration of multi-disciplinary and solution-oriented teams to resolve and rollout digital solutions
- Looking ahead to supporting digital appointment management, queue management and reducing wait times and digital wayfinding inside and outside hospitals with digital directories
