Australian patient experience software provider Five Faces has launched Patient Journey Support, a new solution designed to help health services guide patients through complex care – beginning with perioperative services.
For many patients, surgery begins long before the day they arrive at hospital. From the moment they join the waitlist, advice can be difficult to keep track of, communication is often inconsistent, and much of the coordination still relies on manual processes.
Patient Journey Support brings preparation, admission and recovery into one connected digital experience. Patients receive clear milestones and reminders, procedure-specific education, digital forms and consent, secure messaging, and personalised recovery plans, delivered at the right time.
Clinicians and administrators gain real-time visibility of patient readiness, tools to coordinate communication, and dashboards that reduce manual administration and support better theatre utilisation.
Five Faces has already modernised outpatient appointments and check-in for major health services in Australia, with implementations extending internationally. Patient Journey Support builds on that foundation, enhancing Five Faces’ established digital front door experience with new capabilities for surgical services.
At the centre of the solution is a Unified Patient Hub, a single place for patients to manage their care. Because the Hub is built on a consistent digital foundation, it can support surgical services alone or extend into other areas such as outpatients and diagnostics.
A key point of difference is configurability. Health services can design and adapt journeys themselves, at a hospital level, for a specialty, or tailored to individual clinician requirements, reducing reliance on the vendor and supporting scalable rollout across departments and sites.
Nicole Nixon, CEO of Five Faces, said the launch reflects the need for more connected, patient-centred digital experiences in healthcare.
“Patients don’t experience their care in separate systems,” she said. “Perioperative services are often among the most fragmented parts of a hospital. Rather than digitising small pieces in isolation, we’ve taken a holistic approach, connecting preparation, surgery and recovery in one Patient Hub, integrated with core systems. Because it’s designed to scale, it can extend across other services over time. It’s about clarity for patients and better coordination for teams.”
The solution is led by Dr Cory Williams, Research and Clinical Lead at Five Faces, who brings more than a decade of experience in surgical and perioperative services across Australia’s public health system.
“If we want surgical services to keep pace with demand, we need more than short-term fixes like stretching operating hours,” he said. “We need more fundamental support for how care is coordinated: clearer communication, better preparation, and visibility for teams. This isn’t about digitising paperwork. It’s about designing a better way for patients and clinicians to stay connected through complex care.”
While initially focused on perioperative care, Patient Journey Support can be adapted for other complex services, including multi-stage treatments and chronic disease programs.
For more information contact:
Five Faces: Cathy Marshall, , 0405 335 688
About Five Faces
Five Faces is an Australian digital patient experience software company that helps hospitals and health services deliver a unified digital experience across complex care journeys. Clients include leading health services such as Alfred Health, NSW Health, Peninsula Health, and King’s College Hospital London in Dubai.
Five Faces has been recognised through joint digital health innovation awards with healthcare clients, including the NSW Government Premier’s Award and a 2025 Queensland iAward from the Australian Information Industry Association. www.fivefaces.com.au
