Digital Wayfinding Solution
Digital wayfinding is essential to making your facility accessible to all. From simple location maps that are sent with appointment reminders, to digital signage and directories, to full mobile navigation for indoor and outdoor spaces, we can help you enhance the end-to-end consumer navigation experience.
Support patients and visitors to easily navigate
hospitals and healthcare facilities
Five Faces Wayfinding, powered by WiseNav, delivers:
- Photo landmark navigation with accessible routes
- Advanced, research-based pedestrian model
- Patients an easy way to find their appointment
- Hospitals the ability to mitigate cost of confusion
- Multi-lingual support
- Customisable branding
Support accessibility with digital wayfinding and more
Improve experience for consumers
Save time for all consumers with precise navigation and guidance
Reduce burden on staff
Enable consumers to easily find their way – without needing staff help
Greater accessibility for consumers
Empower people of all abilities with accessible routes in your facility
Integration with other touchpoints
Include navigation data with appointment bookings and more
Digital wayfinding for every need
From simple to sophisticated, we provide choice and flexibility when it comes to digital wayfinding. Capabilities include:
- Navigation information and maps sent with consumer communication such as appointment reminders
Five Faces Wayfinding, powered by WiseNav, provides photo landmark navigation for precise outdoor and indoor pedestrian guidance via real-world photographs on the visitor’s device
- Digital kiosks and Digital Signage with wayfinding information
- Digital Directories to help consumers find their end destination
- Room bookings, including signposting room usage through digital signage
Indoor and outdoor navigation in the palm of your visitor's hands
- Five Faces Wayfinding, powered by WiseNav, provides precise indoor and outdoor navigation via real-world photographs of key decision points
- Users can select to-and-from route locations from a dropdown menu
- Multi-lingual, accessible, user-friendly and has a 97% user success rate – with no app download required
- Links with Google Maps so that visitors can find their way to your campus via car, walking, or public transport
Create an end-to-end digital experience
- Routes or QR codes can be included in email signatures, room bookings, meeting invites, welcome disks or on physical signs
- Integrates easily into Five Faces solutions, including the Patient Hub, digital directories and kiosks
- Routes can be viewed prior to visit, printed or followed via the visitor’s mobile phone
- Requires your floorplans and a list of destinations – the rest is done for you
Easily integrate with leading wayfinding providers
Five Faces’ solutions integrate with industry-leading wayfinding providers to ensure your facility is accessible to all. Additional digital touchpoints include Digital Front Door, Digital Signage and Directories.
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Frequently asked questions
Digital wayfinding uses interactive maps and navigation technology to help visitors confidently find their way through complex environments such as hospitals, campuses, and government buildings.
This can be delivered in several ways:
- Digital directories: Interactive touch screens, kiosks or displays featuring maps and location information. They may also include a QR code for the mobile wayfinding solution.
- Mobile wayfinding: A personalised navigation experience accessible that provides wayfinding details relating to a specific appointment or destination, to meet an individual’s needs.
- Existing consumer-facing interfaces: This might be as simple as providing a map with the clinic location and parking information along with an appointment reminder. It may also include a link to the mobile wayfinding solution.
Digital wayfinding offers numerous benefits:
- Effective navigation: Provide clear, always-updated directions and maps to help visitors find their destinations quickly.
- Enhanced customer experience: Improve the overall visitor experience (and accessibility) with interactive and user-friendly interfaces.
- Cost efficiency: Reduce costs associated with traditional signage, manual updates and constant staff enquiries.
- Improved visitor flow: To manage peak periods, and reduce bottlenecks and late arrivals to appointments with clearer navigation and up-to-date route adjustments.
- Real-time updates: Easily update information to reflect changes in the environment.
- Customisation: Tailor the digital wayfinding signage or application to match your branding and specific needs.
- Accessibility and inclusion: Support visitors specific needs such as language translation or wheelchair-accessible routes.
Digital wayfinding offers significant advantages over traditional methods. Unlike static signs, digital systems engage users and offer a more dynamic navigation experience. Traditional signage requires time-consuming updates whenever there are changes, whereas digital systems ensure that information is always current through instant updates. Moreover, digital wayfinding solutions can be customised to fit your brand and specific environment, providing a more cohesive look and feel. Integration with mobile devices and other systems enhances accessibility, making it easier for users to get directions on the go. Additionally, digital systems collect data on user interactions, allowing you to continuously refine and improve the wayfinding process.
There are several types of mobile wayfinding, each using different technology to guide visitors:
| Type | Description | App Required | Indoor Positioning |
|---|---|---|---|
| Photo Landmark Navigation | Step-by-step photo directions using real-world images. No maps to interpret. Good for large, diverse visitor cohorts where navigation must cater to low literacy and neurodiverse populations. Can include alternative routes for accessibility such as wheelchair routes. Does not require beacons. | ✗ | ✗ |
| Blue Dot Navigation | Live map with a moving “you-are-here” dot. Needs beacons or sensors. Good where real-time guidance is required or to serve vision-impaired cohorts as real-time voice navigation is typically a feature. | ✓ | ✓ |
| Digital Map Links | Interactive map opened via QR code or link, without positioning. Good for small, simple campuses or where there is no mobile wayfinding solution. | ✗ | ✗ |
The cost of a digital wayfinding solution varies based on factors such the delivery method (such as wayfinding digital signage solutions vs a mobile solution). For a mobile application, the following information is often required to provide a quote, although this will vary depending on the provider:
- Total Gross Floor Area (m2)
- Total Number of Points of Interest
- Total Number of Elevator Access Points.
For a digital directory solution, the following information is usually required:
- Number and size of digital directories
- Relevant maps/floorplans
- Number of routes/destinations from each digital directory location.
For a detailed quote tailored to your business needs, please contact us directly.