What does it take to successfully introduce digital healthcare services across some of Australia’s most remote communities?
In this webinar, representatives from Royal Flying Doctor Service SA & NT share the story behind the Bushlink booking portal and the extensive stakeholder engagement that helped shape its design, implementation and adoption.
Hosted by Five Faces, the discussion explores how RFDS worked with patients, communities, clinicians and internal teams to ensure the solution reflected the unique needs of rural and remote healthcare. The panel also shares practical lessons on building trust, gathering meaningful feedback, communicating change and supporting the rollout of digital services across geographically dispersed regions.
Whether you’re leading a digital health project, improving patient experience or planning a new service rollout, this panel discussions offers valuable insights into the role of co-design and community engagement in delivering successful healthcare innovation.
Panel:
- Hannah Allert, Patient Experience Partner, RFDS SA & NT
- Michelle Dobie, Principal Advisor, Digital Health Systems & Projects, RFDS SA & NT
- Rachel Wolfe, Chief Customer Officer, Five Faces (Moderator)
