- Patient Journey Support
Perioperative Care
Reduce cancellations, improve readiness and support recovery
Make perioperative care easier deliver,
easier to experience
Surgery is one of the most resource-intensive parts of healthcare, yet the patient experience is often fragmented. When preparation breaks down, hospitals feel the impact through cancellations, delays, longer stays, and wasted theatre time.
Our solution supports patients end-to-end while improving readiness, throughput and flow.
A connected perioperative journey for patients and teams
The solution brings together a Patient Hub and Staff Hub to support patients and teams across the surgical journey – from preparation through to recovery.
Patient Hub
Guide patients through every step of their surgery journey
Give patients one place to manage their surgical journey – before, during and after surgery – with the right information, tasks and updates at every step.
Patient Hub capabilities:
- Appointments and updates
- Alerts, reminders and notifications
- Journey navigator with milestones
- Education and knowledge bundles
- Smart forms and digital consent
- Secure messaging with care teams
- Easily extends to other pathways such as outpatients and cancer care
Staff Hub
Keep perioperative teams aligned, informed and efficient
Give coordinators and clinicians visibility and control without extra admin – supporting better readiness, communication and flow.
Staff Hub capabilities:
- Secure patient communication
- Drag-and-drop smart forms
- Configurable workflows, templates and journey information bundles
- Dashboards for tracking readiness and recovery
- Tasks, reminders and preparation activities
- Smoother perioperative coordination with less manual admin
Built to improve patient flow
Our solution helps hospitals:
Improve
patient engagement
Streamline communication, consent and forms
Reduce day-of-surgery cancellations and readmissions
A clear journey, step by step
Patients can easily track where they are in the journey, what they need to do next, and what to expect at every stage.
- Key milestones, reminders and preparation tasks
- Tailored to procedure type and care team
- Reduces uncertainty and missed steps
Built to extend beyond perioperative care
Begin with perioperative care, then extend into outpatients and other pathways over time, using the same configurable platform to deliver consistent patient communication and support across services and sites.
Designed with perioperative insight
Led by Dr Cory Williams (PhD), Five Faces’ Research & Clinical Lead, with over 14 years’ experience across surgical and perioperative services.
- White paper
By Dr Cory Williams, PhD – Digital Health
A practical guide to improving surgical readiness, reducing cancellations, and delivering more connected perioperative care.
Built to scale – from one team to an
entire health system
Five Faces provides a configurable perioperative platform that works for a single service, a private hospital group, or a statewide rollout. Clinical teams can update content and pathways in-house, without relying on vendor change requests.
Tailor pathways down to procedure or clinician level
Roll out across multiple sites with consistent governance
Evolve workflows and education as practice changes
Expand into other patient journeys beyond surgery
Frequently asked questions
Yes. Pathways can be tailored by procedure type, specialty, site, care team – and even individual clinician preferences where needed.
The Patient Hub is typically delivered as a secure, web-based application that works across mobile, tablet and desktop, with no download required. For organisations that need it, a native app experience can also be supported.
Yes. Teams can manage education resources, forms, reminders and workflow templates in-house, so pathways can evolve as clinical practice changes.
The platform is designed to integrate with core hospital systems such as PAS, EHR and scheduling systems via APIs or secure data exchange. It does not replace core clinical systems but enhances them by supporting patient engagement, readiness tracking and workflow coordination around them.
No. It strengthens and streamlines pre-admission processes. By collecting information earlier and improving patient preparation, clinical time can be focused on higher-risk patients rather than routine administrative tasks.
Yes. Pathways, reminders, education and digital forms are configurable, allowing rapid updates without major redevelopment when practice evolves.
The goal is the opposite. By automating reminders, digitising forms and improving visibility of readiness, the platform reduces manual phone calls, duplicate data entry and reactive coordination.
Yes. The solution can be implemented as a controlled pilot within a specialty or site to evaluate impact on readiness, cancellations and patient experience before broader deployment.
More from Health
Transform the patient experience throughout your facility with our modular solutions
