Every outpatient service is balancing the same challenge: creating a smoother experience for patients while helping clinicians manage busy clinics more effectively.
In this interview, Elle Mercaldi, Product Owner of Outpatient Applications at Bayside Health (Alfred), discusses how this public health organisation has implemented Five Faces’ patient flow and check-in solution across its services. She shares how the solution has was initially rolled out to the Paula Fox Melanoma and Cancer Centre, followed by a new outpatient building. There, it was adapted to different clinic workflows, and provided greater visibility into patient flow across more than 30 clinics.
In this interview:
Elle discusses:
- Supporting patients in a holistic cancer care facility to reduce anxiety and allow them time to access facilities such as a wellness centre, knowing they’ll be called to a waiting area and won’t miss their turn.
- Scaling rapidly to a new outpatient facility with 30 clinics and decentralised waiting areas separate to the points of care.
- Supporting patients with appointment check-in and guidance on where they need to be throughout their visit.
- Giving staff greater visibility of real-time patient movement, wait times, consultation lengths, and room utilisation.
- The advantages of using configurable platform that allowed the health service to be autonomous to create new locations and build workflows to suit each clinic. and can continue to evolve as service needs change.
Watch the interview to hear how Bayside Health (Alfred) has approached outpatient flow and digital check-in across its outpatient services.
Learn more about Five Faces’ Patient Queue Management solution.
