Digital consumer experience software provider Five Faces has deployed its Digital Front Door solution to Alfred Health’s Melbourne Sexual Health Centre (MSHC).
The multi-lingual solution aims to further enhance the efficiency of Victoria’s only full-time, free sexual health service by digitising patient triage, self-service appointment bookings, patient screening and other forms.
Digital workflows can accommodate both walk-in patients and those with pre-booked appointments, while complementing existing call centre workflows. Patients can book appointments on their mobile device and also register their details and clinical history via digital forms.
The secure system enhances patient privacy and comfort, while allowing more effective triaging between symptomatic and asymptomatic patients – ensuring that symptomatic patients are prioritised, while reducing unnecessary wait times for asymptomatic patients.
Five Faces’ digital front door solution uses configurable modules from its proprietary DX5 Framework, integrated with MSHC’s Clinical Patient Management System. Five Faces’ CEO Nicole Nixon said that self-service was now a baseline expectation for both patients and staff. “Digital-first experiences are essential, and can serve to alleviate patient anxiety and support vulnerable patients,” she said. “We are proud to support the essential work of MSHC and enhance the efficiency of STI healthcare delivery.”
MSHC Director, Professor Christopher Fairley, said digital transformation can be one way of increasing accessibility to health services for effective control of STIs. “There is always significant demand for our service, and improving client flow is key to meeting that need in a timely way,” Prof Fairley said.
“Digital solutions can give patients choice and reduce time spent booking. Combined with multi-lingual support, it’s an important element in reducing barriers to STI diagnosis and treatment.”
For more information contact:
Five Faces: Kelly-Anne Kirk, kkirk@fivefaces.com.au – 0481 791 218
About Melbourne Sexual Health Centre
Melbourne Sexual Health Centre (MSHC) is a service within Alfred Health. The vision of the MSHC is to be a leader in the management and prevention of Sexually Transmitted Infections (STIs) and its mission is to maximise sexual health through innovation and excellence in public health, education, clinical care and research. It is the only centre that provides full-time, free sexual health services to the people of Victoria. The services provided by MSHC include general clinics for the management of STIs and HIV and a variety of specialist clinics. The service provided is predominantly walk in led by nurse triage service that focuses on high-risk individuals.
About Five Faces
Five Faces digitises complex consumer journeys for hospitals and healthcare providers, government departments and other service organisations. The company’s modular technology enables rapid digital innovation of consumer engagement solutions for everything from self-service portals to visitor management. In 2021, Five Faces and Sydney Local Health District received the NSW Government Premier’s Award for the Mass Vaccination solution for ‘Putting the Customer at the Centre’. An Australian company headquartered in Brisbane, Five Faces solutions have been accessed by 4+ million consumers.
