- TECHNOLOGY
The CIO’s choice for strategic, sustainable, scalable CX innovation
The DX5 Framework is the low-code technology foundation that powers all our solutions, making them a consistent set. It provides the building blocks for consistent digital consumer experiences.
The innovation runway is unique. Start small with a single solution to gain quick digital wins. When you’re ready to innovate further, simply add another solution that uses the same, familiar, configurable technology.
It means consumers get a consistent experience across their journey.
It means staff get a consistent experience planning and managing these journeys.
It means you can make complex simple.
The CIO’s dilemma
For CIOs at complex service providers, the pressure to digitally transform the consumer experience isn’t simple.
There’s an ever-growing backlog of projects and pressure from consumers and stakeholders to do better. But legacy enterprise systems aren’t built for great consumer experiences. Waiting for existing vendors to do better, building your own solutions, piecing together point solutions… aren’t ideal solutions.
Instead, smart CIOs make a platform play, choosing a tech vendor they can go deep with to solve many CX pain points across the enterprise. One set of cohesive technology, one innovation partner, one cohesive experience for all.
Configure and control locally
The DX5 Framework is driven by configuration – delivering rapid innovation without development. This gives you unprecedented control to make changes locally and respond quickly to changing needs. You can customise branding, workflows, business rules, and content or add new sites – without any development.
Building blocks to support your innovation journey
Our solutions are modular. Each solution can be used on its own, or combined to create seamless consumer experiences. You can start small with a single solution to gain quick digital wins and simply add modules as you go, like building blocks. The breadth of our solutions combined with the consistent underlying framework makes the innovation runway unique.
The power of one
Employees gain a central place to innovate that enables digital CX transformation across a broad range of capabilities. This in turn ensures a seamless experience for consumers over many digital touchpoints, combined with a single sign-on. It allows the organisation to act as one, as solutions are easily deployed for new use cases, new departments or new facilities – helping to break down the silos that cause disjointed experiences.
Address accessibility
Our clients support society’s most vulnerable people, and our technology reflects that. Accessibility is front and centre, especially for users with visual disabilities. Our solutions adhere to international standards and conventions – the Web Content Accessibility Guidelines and the AGIMO Web Guide, enable easy multi-lingual rollouts, and provide capabilities such as speech-to-text.
Easily integrate
Gain sustainability from legacy systems, by filling the gaps and creating consistent experiences for consumers no matter what the underlying integrations. The DX5 Framework is easily integrated, connecting data from different sources to ensure interoperability.
Protect data with flexible cloud options
The DX5 Framework can be hosted on any private or public cloud to meet client requirements for data sovereignty and security.
Scale today (and tomorrow)
The DX5 Framework is built for scale – both horizontal and vertical. Scale horizontally by deploying solutions across different departments, facilities or regions, easily configuring workflows to meet local needs. Scale vertically knowing the technology is proven under pressure.
Frequently asked questions
The DX5 Digital Experience Framework by Five Faces helps businesses deliver consistent digital consumer experiences across every customer interaction. It provides a runway for innovation, allowing businesses to extend and scale solutions from queue management, visitor management and digital signage to a full digital front door with check-in and digital forms, improving user engagement through better use of technology, data, and systems.
A digital experience covers all the ways customers interact with your organisation through digital channels. With the DX5 digital experience framework, this includes digital signage, digital front door solutions, digital forms, queue systems, and visitor management, creating a fully digital experience. For healthcare clients, it also supports a comprehensive digital patient experience.
Yes, it can. The DX5 Framework is built to work with your current systems, industry, and business objectives. Whether you’re making incremental improvements or undertaking a major digital upgrade, DX5 adapts to your business requirements to help increase efficiency and deliver more seamless digital experiences.
DX5 strengthens digital experiences by improving key moments such as check-in, wayfinding, and wait time updates. Tools like digital signage, visitor tracking, and queue systems simplify the customer journey. DX5 works with your existing technology to boost service speed and satisfaction while driving better engagement and results.
