Smart Comms Solutions
Guide patients through their personal health journey with just-in-time communications. Healthcare providers can automate, personalise and translate patient communications via SMS and/or email for digital patient engagement touchpoints.
Keep patients informed throughout their personal health journey
Smart Comms typically forms a logical first step in digitising patient engagement, by providing quick wins with minimal effort. It doesn’t require the complexity of a portal or app, yet delivers a solid foundation for digitalisation that can later be extended to digital forms or a portal.
- Appointment reminders
- Appointment updates (such as cancellations or delays)
- Post-service links including surveys and information
- Broadcast messages
A strong communication foundation
Provide just-in-time information
Guide the patient journey with timely, helpful information
Meet diverse patient needs
Not every patient will use a portal. Get the basics in place first
Support multi-lingual needs
Enhance understanding by translating messages in multiple languages
Address any point in the journey
Communicate without limits: across departments and systems
Automate and customise
- Automate patient communications to improve the experience and save time
- Customise and schedule messages based on your unique needs and triggers in the patient journey
- Use communication templates to ensure consistency
- Add merge tags to insert dynamic content from your source systems
Support languages other than English
- Cater to the diverse language needs of your patient cohort
- Manage multi-lingual message content and ensure patients receive messages in their preferred language
Set rules and schedule
- Schedule messages based on automation rules and triggers
- Examples include:
- Appointment reminders 1 week and 1 day before appointment
- Post-service survey 1 day after appointment
- Loved-ones surgery updates
- Gain full local control over rules – no development or vendor intervention needed
- Supports multiple triggers for a single service, and messages minutes, hours, days or weeks before or after the service
Use across departments, locations and use cases
- This flexible solution can be used across any department, source system or integration type (such as an extract file or HL7)
- Use cases include: outpatient appointment reminders, surgical services, post-discharge information, ad-hoc broadcast messages and more
Broadcast efficiently
- Communicate ad-hoc information to large groups
- Easily manage situations such as clinic cancellations or delays, or emergency evacuations
Extend to other modules
- Smart Comms integrates seamlessly with other modules, allowing you to extend the solution later
- Typical next steps would be digital forms that are sent with reminders, or advancing to a patient portal, while still supporting patients who don’t opt-in for the patient portal
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