Telehealth Appointment Solutions
Extending your health service delivery to virtual care doesn’t need to be complex. We offer an easy wrap-around interface to your existing meeting technology. It gives patients the ability to make and change virtual appointments, and offers health providers automated workflows, additional branding and data integration and reporting. You can apply these virtual care capabilities across your service – from virtual ED, to multi-disciplinary telehealth, to aged care.
Improve health service delivery with virtual care
- Configure and customise telehealth appointment management to suit your needs
- Automate workflows with telehealth appointment management
- Leverage and enhance your existing tech
- Extend to other digital touchpoints for complete consistency and seamlessness
The easiest way to establish a patient-centred virtual care model
Provide greater accessibility
Support regional, time-poor, and vulnerable patients
Deliver virtual care with ease
Add a virtual service model with minimal technology impacts
Create a seamless experience
Use one provider for all touchpoints – and create complete consistency
Automate workflows
Automatically add interpreters or other support resources to appointments
Configure telehealth appointment management to suit your needs
- Create digital experiences to suit your needs – telehealth appointments can be initiated by patients and/or employees
- Automate workflows, such as creating a telehealth appointment on registration or from an appointment waitlist
- Add participants, family members and other resources such as interpreters or multiple specialists – and send appointment confirmations
Leverage your existing tech
Keep using your existing technology (such as Microsoft Teams), with a streamlined experience:
- A central platform all staff can access that shows an organisational view of telehealth appointments
- A portal interface can be provided to accompany appointment bookings with extra capabilities
- Access a full history of appointment bookings, attendance, length, and chat
- Integrate a copy of the meeting recording and chat history into other systems – your consumer portal, eMR or PAS
- Create a branded experience
Extend to other digital touchpoints
Telehealth appointments are just one digital touchpoint in your patient journey. You can create a full, seamless experience using other Five Faces solutions, such as:
- Digital Smart Forms to accompany appointments
- Automated tasks and workflows for patients or employees
- A Patient Portal as the central hub for communication – the ‘single source of truth’ – with the same technology to automate workflows
Frequently asked questions
A telehealth appointment is a virtual consultation between a patient and a healthcare provider conducted via a secure online platform. These appointments allow patients to receive medical advice, diagnosis, and care from the comfort of their own homes, using video conferencing tools like Microsoft Teams or Zoom.
Telehealth appointments improve accessibility, especially for patients in remote or underserviced areas. They save time by eliminating travel and waiting room delays, increase convenience for patients and providers, and ensure continuity of care through seamless virtual interactions. Additionally, they offer enhanced efficiency through automated workflows and integrated systems.
Yes, our telehealth appointment solutions are designed with robust security measures to protect patient data and ensure compliance with healthcare privacy regulations. Features include encrypted video calls, secure data transmission, and integrated meeting recordings stored in secure locations.
Our platform integrates with your existing virtual meeting technology, such as Microsoft Teams or Zoom, to streamline appointment scheduling and management. Patients can confirm or request changes to their appointments, while providers benefit from automated workflows, branding options, and real-time reporting.
Telehealth is suitable for a wide range of consultations, including general practice, mental health, follow-up visits, chronic disease management, and multidisciplinary team meetings. However, certain situations, such as those requiring physical examination or in-person diagnostic tests, may still necessitate face-to-face appointments.
Absolutely. Our telehealth solutions seamlessly integrate with existing healthcare systems such as electronic medical records (eMR), patient administration systems (PAS), and consumer portals. This ensures a unified workflow for scheduling, reporting, and managing patient interactions.
We deliver seamless telehealth workflows and integrate with third-party virtual platforms to support telehealth consultations. Our telehealth solution is designed to be intuitive and user-friendly, reducing the need for extensive technical expertise. Should troubleshooting be required within the provider’s telehealth solution, we are available to assist the provider’s support team to ensure smooth operations.
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