Check-In Solutions
Mobile, kiosk and assisted check-in for pre-booked appointments and walk-in visits
Mobile check-in
- Provide a mobile-first check-in experience using QR codes or patient passports
- Include screening forms, in-take questions or information requests
- Web-based application is device-agnostic and the consumer interface and screening forms can be multi-lingual
Kiosk check-in
- Touch screen kiosks provide an easy-use option for consumers
- The experience and workflows can replicate the mobile experience
- Consumer experience can be multi-lingual
- If required, we can supply, install and maintain kiosks and associated hardware
Assisted check-in
- For consumers who require assistance to check in and review information due to literacy, language, digital maturity or disability
- Staff can manually check-in and update information via the administration interface
The ease your service needs
- Employees gain real-time insight into consumer check-in status and information
- Reduce queues and admin and free up time for service delivery
- The solution is fully configurable to each location or department – without developers
- Easily create check-in workflows and forms
- Integrate with existing systems
- Extend to include queue management, appointment management, reminders and updates
- Data can be shared with reporting and business intelligence tools
The smarter way to innovate
The underlying technology that powers check-in is low-code, configurable, and consistent across all our solutions. Our unique DX5 Framework makes digital experience transformation strategic, scalable and sustainable. Create a central place to innovate and meet growing demands faster with automated, self-service workflows.
Innovate at speed
Deploy in record time with low-code and modular solutions.
Configure + control
Easily configure workflows and make instant updates without developers.
Create seamless experiences
Ensure consistent experiences regardless of underlying integrations.
Future-proof your strategy
Start small and scale later by volume or capability: it’s future-proof innovation.
Frequently asked questions
Digital check-in solutions allow businesses, government or healthcare facilities to streamline the process of managing appointments and walk-ins. These solutions typically consist of mobile, kiosk, or assisted check-in options that let customers or visitors register their arrival without the need for manual input from staff.
They also allow for pre-booked appointments, intake forms, and screening questions to be completed digitally, making the check-in process faster, more efficient, and less reliant on paper-based workflows. Digital check-in systems can be configured for various industries, including healthcare, government departments, and corporate service centres.
Implementing digital check-in solutions brings several benefits to your business:
- Improved Efficiency: Automate the check-in process to reduce manual data entry, freeing up staff for other tasks.
- Shorter Wait Times: With real-time insights into customer check-in status, you can reduce queues and improve service delivery.
- Customisation: Create tailored check-in workflows that suit the unique needs of your business without needing developers.
- Enhanced Customer Experience: Offer a multilingual, intuitive interface, ensuring every customer can check in easily, regardless of their language or digital literacy
- Cost Efficiency: By integrating these solutions with your existing systems, you avoid costly software overhauls, and you can reduce operational costs related to manual check-in processes.
A well-designed digital check-in system enhances the customer experience by offering a faster, more convenient process. Whether a customer is checking in via mobile, a kiosk, or needs assisted check-in, the system ensures minimal delays and maximum efficiency. Customers can complete screening forms or questionnaires digitally, cutting down wait times and paperwork. For organisations, this leads to increased customer satisfaction, as services are delivered more quickly and with greater accuracy.
Yes, our digital check-in solutions are fully integrated with your existing systems, thanks to our DX5 Framework. This low-code technology enables seamless connectivity with legacy systems, allowing you to maintain consistent consumer experiences without overhauling your infrastructure.
DX5 simplifies innovation through configurable workflows, making it easy for your team to customise check-in processes, branding, and rules without needing developers. It also scales with your business, supporting deployments across departments or facilities, ensuring that as your needs grow, the system grows with you. With a focus on accessibility, compliance with international standards, and flexible cloud options, DX5 ensures secure and sustainable digital transformation while keeping customer experiences consistent across every touchpoint.
