Digital Signage Solutions
All-Australian digital signage solutions to bring your digital and physical worlds together. There’s no passing the buck: It’s our software, made and supported in Australia, and we take care of all aspects of your solution.
Software
Our own cloud-based software so you can upload content and schedule when and where it plays
Hardware
It’s your choice! We are hardware agnostic and procure outdoor and indoor screens to meet your needs
Support
Choose from Silver, Gold and Platinum support packages to ensure uptime for your digital signage
Project Management
We project manage your rollout and provide services such as installation and design workshops
Design Services
Access professional design support to create visually appealing displays
Integration
We integrate with your existing systems such as POS, room bookings, SharePoint and more
Digital signage software
- Upload, schedule and display content in a few clicks – minimal training required
- Cloud-based: Make instant updates across unlimited screens – no USBs required!
- Delegate local content for local sites to manage and update content
- Schedule content according to time of day, weather and other variables
- Zone content to show multiple streams of content on separate areas of the screen at once
- Play popular media files: .jpg, .png, html, MP4, live streams/webcasting, IPTV and more
Meets enterprise needs
- Responsive software can be accessed through a range of devices including desktops, laptops, tablets and smartphones
- Campaign approvals where campaigns can be saved as draft for approval by an authorised user
- Customisable interface to self-configure colour schemes and logos to match your branding
- Configurable role-based access controls
- Integrates with your existing systems to display dynamic pricing, room bookings, wait times, queue calling displays, KPIs and more
- Analytics and performance data such as proof of play reports that show which sites a media file has played at and how frequently
- Licensing is based on number of screens; you can have unlimited users
- Unlimited file storage for media and campaign files
- Robust security, including encryption, access controls and Single Sign-On (SSO) with Multi-Factor Authentication
Optional extra: Calming nature video content
In partnership with Mindsettle, we can deliver a package of calming nature video content with your digital signage software. This is perfect for lounge and waiting areas, or clinical and educational settings to influence behaviour.
- Primarily Australian nature scenes
- Both short form (2-5 minutes) and long-form (12 minutes -3 hours) content available
- Themes include gorges, water walks, underwater reef scenes, flying views of natural landscapes, waterfalls, insects and animals, and more
- Videos come with curated soundscapes
- Evidence-based content created by visual artists to reduce stress and anxiety
How the software works
Anyone can use the digital signage software. Simply upload your content, choose which screens to play it on,
and set the schedule.
1. Upload content
Upload your content including media file types like .jpg, .png, HTML, .mp4, and more
2. Choose screens
Add screens from your network to your campaign via their media player
3. Schedule
Schedule simple or advanced campaigns to play based on set timing groups or specify custom timing e.g., day or night, or breakfast, lunch and dinner
No hassle hardware
- Full choice as software is hardware-agnostic
- From small tablet sized displays to large scale LED displays, videowalls, kiosks, directories, menu boards, touchscreens and everything in-between
- We can handle indoor and outdoor hardware procurement and advise if you can re-use existing hardware
- We can advise you on the most appropriate hardware, such as portrait vs landscape, resolution, brightness, weather and vandal proof ratings, viewing angle, mounting locations and more
- Hardware requires a ‘player’ or media box that plugs in and contains the software that allows you to control the screen
- Nationwide network of skilled corporate digital signage installers
- End-to-end project management
- Proven experience in large-scale and international rollouts
Support
- We offer Silver, Gold and Platinum support packages that provide variable levels of email, telephone and remote (Team Viewer/VPN) support, active monitoring, content scheduling, ticketing reports and dedicated account management
- Asset management reports can also be provided with details such as purchase/installation dates, models, serial numbers, warranty expirations to support finance functions
We can train staff responsible for screen content and provide software user guides
Digital signage solution
use cases
We support many different industries with digital signage. Here are some ideas on how different industries apply digital signage as a touchpoint in their customer and employee communications.
- Visitor and staff communications
- OHS/compliance messages
- Directory boards
- Reception signage
- Digital check-in
- Emergency broadcasts
- Calling displays for queue management
- Virtual receptionist
- Brand/partner promotions
- Dynamic room allocation
- Visitor and staff communications
- Hours / information
- Check-in
- Foyer / wait room content including calling displays
- Directory boards and wayfinding
- Health and wellbeing content
- OHS messages
- Entertainment
- Fundraising / foundation
- Emergency broadcasts
- Visitor and staff communications
- Promotion of activities, events, achievements and schedules
- Check-in
- Foyer / wait room content including calling displays
- Directory boards and wayfinding
- OHS messages
- Emergency broadcasts
- Promotions
- Shopfront displays
- POS
- Product information
- Welcome/Flash sales
- OHS messages
- Ambience and wait experience
- Check-in
- Calling displays for queue management
- Menuboards
- Drive through menuboards
- Specials/Promotions
- Instant price updates based on stock
- POS upselling
- Product info such as calories, allergens
- OHS messages
- Visitor greetings, updates
Do more with the DX5 Framework
The Digital Experience Framework (DX5) is the underlying foundation that powers our solutions and makes them a cohesive set.
It means you can start small with digital signage – and add modules as you mature – such as Visitor Management – using the same configurable technology.
- It means consumers get a consistent experience across their journey.
- It means staff get a consistent experience planning and managing these journeys.
- It means you can make complex simple.
Australian health insurance provider Bupa Health took a digital-first approach to reimagine their in-store experience. Across stores, the customer journey is enhanced by digital, from the point of entry, to the wait experience, to feedback.
Frequently asked questions
A queue management system, often referred to as a QMS, is a software solution designed to streamline customer flow and improve the wait experience. Instead of the traditional method of taking a paper ticket and waiting in a designated area, customers can now check in via kiosk or mobile (including remotely via mobile), and wait comfortably in a location of their choice. They can rest assured that they will receive timely mobile updates when it’s their turn in the queue.
A comprehensive queue management system goes beyond just managing the queue. It can include features like streamlined check-in processes, screening questions and prioritisation or routing of the visitor, calling displays for the waiting room, smart forms for efficient data collection, and automated workflows to handle both pre-scheduled appointments and walk-in traffic.
By using a queue management system, businesses can create a more streamlined and satisfying customer journey, reducing wait times and enhancing overall service quality.
Queue management solutions are powerful tools for gathering and analysing a wealth of valuable data, which can include:
- Wait Times: Accurate measurement of customer wait times, allowing organisations to identify bottlenecks in their processes and optimise resource allocation.
- Service Efficiency: Data on service durations and transaction times, enabling performance assessment and process improvements.
- Customer Behaviour: Queue management solutions offer valuable insights into customer behaviour, such as preferences, peak hours, and how customers utilise services. This information is instrumental in strategic planning and facilitates personalised customer interactions.
- Staff Productivity: The system’s ability to monitor staff performance and response times aids in optimising workforce management. Organisations can ensure that staff resources are used effectively to meet customer demands.
- Real-time Monitoring: These solutions provide real-time data on queue status and service availability. This live information enables businesses to make dynamic adjustments to their operations, ensuring a smoother and more responsive customer experience.
By collecting and analysing this data, organisations can enhance their operational efficiency, improve customer service, and make data-driven decisions to drive their business forward.
Queue management solutions enhance the customer experience by addressing several critical aspects:
- Minimising Wait Times: One of the primary ways queue management solutions improve the customer experience is by significantly reducing wait times. Customers no longer need to endure long, frustrating waits. Instead, they can check in instantly (remotely if required) and receive timely updates, ensuring a smoother and less stressful waiting experience.
- Reducing Frustration: Eliminating the need for customers to physically wait in queues reduces frustration levels. This reduction in frustration contributes to a more positive customer experience.
- Enhancing Satisfaction: Personalised service is made possible through customer data analysis. Queue management solutions enable tailored services and interactions, making customers feel valued and appreciated. The result is higher customer satisfaction and loyalty.
- Real-time Updates: Customers receive real-time updates on queue status and estimated wait times. This transparency and proactive communication keep customers informed and reduce uncertainty, further improving their experience.
A queue management system operates through a series of key steps to optimise the customer experience and streamline operations
- Customer Arrival: Customers can either join the queue via a kiosk or their mobile (some clients with complex queues also prefer to greet customers in person equipped with a tablet). This flexibility allows for convenient and contactless check-ins.
- Queue Assignment: The system assigns customers to specific service points based on various factors, including the type of service required, prioritisation/triaging and staff availability. This ensures efficient resource allocation.
- Real-time Monitoring: Both administrative staff and customers have access to real-time monitoring of queue status and estimated wait times. This transparency empowers customers with information and helps staff manage the queue more effectively.
- Notifications: Customers receive timely updates regarding their queue position and turn via digital displays or SMS notifications. They are not confined to a waiting room but have the freedom to wait in a location of their choice, such as a nearby coffee shop, with the confidence that they’ll be alerted when it’s their turn.
- Service Interaction: When it’s their turn, customers are efficiently served at the designated service point. The system records service durations, which can be valuable for performance evaluation and process optimisation.
- Analytics: The system collects and analyses a wealth of data, including wait times, service durations, and customer behaviour. This data-driven approach allows organisations to make informed decisions for continuous process improvement, resulting in a more efficient and customer-centric operation.
Queue management solutions play a pivotal role in streamlining operations and enhancing operational efficiency through a range of strategies:
- Optimised Staff Allocation: These solutions ensure the right staff are assigned to service points, taking into account factors like service type and staff availability. This allocation minimises inefficiency and overburdening of resources.
- Reduced Idle Time: By automating queuing and appointment scheduling, idle time can be reduced to allow staff to focus on servicing customers efficiently.
- Data-Driven Insights: Queue management solutions provide valuable data-driven insights. Predictive analytics enable organisations to forecast peak hours, allocate resources effectively, and improve overall resource management. This proactive approach prevents bottlenecks and ensures resources are allocated where they are needed most.
- Staff Performance Monitoring: The system can monitor staff response times and service efficiency. This encourages better performance and accountability among staff, ultimately contributing to improved service quality.
Reduced Physical Footprint: Digital queue management also alleviates pressure on waiting rooms. Customers have the flexibility to wait in a location of their choice, reducing the physical footprint and associated costs required by the service provider. This can be particularly valuable for businesses looking to optimise their physical spaces.
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