Queue Management for Hospitals
There’s a better way to wait
Improve the experience for patients, staff and clinicians
Waiting to see a medical professional often involves anxiety, frustration and boredom, especially when you don’t know how long the wait will be.
This has repercussions for hospital staff and clinicians, who can face the brunt of this frustration.
But there are easy technology solutions to reduce the perceived wait time for patients, and keep them informed and distracted. As a bonus, the hospital gains valuable data to help with operational and staff management.
A patient queue management system can include:
- Patient check in via a digital kiosk that’s customised to your environment and customers.
- Digital screens to keep patients informed, such as explaining how many critical patients need to be seen in emergency or displaying the estimated wait time. Digital distractions can help, such as immersive digital window displays, kids tablets with ‘edutaining’ games on locked-down hardware and other engaging content such as fun facts or videos.
- Mobile extras, such as the ability to check in remotely via a mobile phone or allowing patients to leave the waiting room and receive an SMS callback when it’s their turn.
- Data collection such as feedback to provide powerful input into patient satisfaction measures, and the ability to analyse traffic and service across locations and staff.