Virtual Appointment Management Solutions
Virtual service delivery doesn’t need to be complex. We offer an easy wrap-around interface to your existing meeting technology. It gives consumers the ability to make and change virtual appointments, while service providers gain automated workflows, a branded experience, and data integration and reporting.
Enhance service delivery with virtual appointments
- Configure and customise virtual appointment management to suit your needs
- Automate workflows with virtual appointment management
- Leverage and enhance your existing tech
- Extend to other digital touchpoints for complete consistency and seamlessness
The easiest way to add virtual appointments to your consumer journeys
Provide greater accessibility
Support regional, time-poor, and vulnerable consumers
Go virtual with minimal disruption
Add a virtual service model with minimal technology impacts
Create a seamless experience
Use one provider for all touchpoints – and create complete consistency
Automate workflows
Automatically add interpreters or other support resources to virtual appointments
Configure virtual appointment management to suit your needs
- Create digital experiences to suit your needs – whether you wish consumers to request virtual appointments or your employees to initiate them
- Automate workflows, such as creating a virtual appointment on registration or from an appointment waitlist
- Set appointment length, send confirmations and add participants and other resources, such as interpreters
Leverage your existing tech
Enhance your existing technology (such as Microsoft Teams) with a streamlined virtual service delivery experience:
- Gain an organisational view of virtual appointments
- A Consumer Portal interface can be provided to accompany appointment bookings with extra capabilities
- Access a full history of appointment bookings, attendance, length, and chat history – which can be integrated into source systems
- Create a branded experience
Extend to other digital touchpoints
Virtual appointments are just one digital touchpoint in your consumer journey. You can create a full, seamless experience using other Five Faces solutions, such as:
- Digital Smart Forms to accompany appointments
- Automated tasks and workflows for consumers or employees
- A Consumer Portal as the central hub for communication – the ‘single source of truth’
More Solutions
Transform the consumer experience with our modular solutions
