In this interview, Alexandra Wagstaff, Director of Digital Health & Innovation and CIO at Sydney Local Health District, talks about the impact of Florence — the District’s digital patient engagement platform, collaboratively developed with Five Faces, covering:
- The challenges that prompted the development of Florence to streamline and enhance patient engagement
- How Florence has evolved into a comprehensive Patient Portal, empowering patients to access, view and manage their appointments and healthcare information
- The impact of Florence to reduce patient wait times, anxiety, frustration and staff burden in outpatient clinics
- Support for vulnerable patients with accessibility and multi-lingual support
- Collaboration of SLHD’s Digital Health and Five Faces project teams for ongoing and continued innovation
The Florence solution is the subject of a research project run by the Digital Health Cooperative Research Centre (DHCRC), with Sydney Local Health District (the District) and researchers from the University of Sydney, aimed at investigating the impact of Florence on patient and staff experience, clinic workflow and costs.
