Five Faces has launched a major upgrade to its DX5 Framework technology to help complex service providers bring digital experiences in line with other industries.
With consumers now expecting digital-first experiences, complex service providers such as hospitals and healthcare organisations, government departments and education providers must find new ways to overcome technical and internal barriers that block innovation.
“Consumers have embraced using digital to board a flight or order a pizza – it’s now counter-intuitive to encounter old-school paperwork, queues and phone calls to access services from a hospital or government department,” said Nicole Nixon, CEO of Five Faces.
“Our DX5 Framework is modern, low-code technology that makes it possible to digitise complex consumer journeys and provide consistent, seamless, and modern digital experiences across many different touchpoints.”
The DX5 Framework is the underlying technology behind all Five Faces’ consumer experience solutions, that provide a hub for consumers to interact with their service provider. They can change and confirm appointments, ask questions, receive reminders and preparation advice, check in and join digital queues, complete digital forms, update details and preferences, access information and more.
The upgrade delivers a new user interface, end-client configurability and a platform approach.
Both consumers and employees will benefit from a new clean, modern interface. Consumers access a secure web application in their browser, which is fully accessible with WCAG 2.1 AA compliance and provides easy multi-lingual translation. Employees use a consistent administration portal across all solutions, which simplifies managing complex consumer journeys.
Customers can now self-configure solutions and consumer journeys without developers, which expedites scalability and change management.
Solutions are consistent and interoperable. Using a united technology set allows CIOs to take a platform approach to CX. They can use the DX5 Framework’s broad capabilities to solve many CX pain points across the enterprise, adding and scaling solutions where needed. This approach ensures that consumers and employees alike have a seamless experience, regardless of the underlying integrations. Solutions include Consumer Portals, Queue Management, Visitor Management, Smart Forms, and Digital Signage.
