Patient Engagement Solution

A central hub for patient engagement: Self-service updates and appointment management, information, notifications, reminders and messaging

A central hub for patient engagement

Provide a patient ‘hub’ to communicate with patients throughout their journey
Allow patients to make self-service updates of personal information and choose preferences for language and communication
Provide resources, information and fact sheets
The secure web application requires no app download and is fully mobile responsive across device types
Enable patients to share access with family members and loved ones

Allow patients to manage appointments

Provide patients with an easy interface to your existing appointment systems (PAS, eMR or scheduling)
Show upcoming and historical appointments
Allow patients to confirm appointments or request changes – and reduce phone calls
Send reminders, information, wayfinding and notifications to minimise missed or late appointments
Create consistency across clinics, hospitals and models of care – including telehealth

Guide the patient journey with communications

Deliver just-in-time SMS, emails and push notifications
Define automated workflows, business rules and triggers
Send broadcast messages to groups of patients
Send manually-triggered messages such as informing a patient of a delay
Explain pre-visit actions, such as required preparation or request form completion
Offer two-way, secure messaging between patient and health service
Support accessibility requirements, for example patients needing to use screen readers or avoid phone calls, or requiring translation

Make telehealth appointments easy

Leverage your existing meeting technology with our easy wrap-around interface
Patients can request, confirm or change telehealth appointment bookings
Staff can see upcoming and historical appointments, automate workflows, add participants, family members and other resources such as interpreters and specialists – and send appointment confirmations and reminders
Meeting recordings and chat history can be integrated into other systems such as your eMR or PAS

Add a patient passport

Provide a patient passport to aid easy check-in – similar to the airline experience
Patients add the passport to their Apple or Android wallet and scan on arrival

The ease your health service needs

Employees gain insight into operations and service bottlenecks
Reduce phone calls, no shows and admin and free up time for patient care
The solution is fully configurable to each clinic, department or site – without developers
Customised dashboards support different levels of your organisation
Easy integration with existing systems
Data can be shared with reporting and business intelligence tools

The smarter way to innovate

Our unique platform makes digital transformation strategic, scalable and sustainable. Create a central place to innovate and meet growing demands faster with automated, self-service workflows.

Innovate at speed

Deploy in record time with low-code and modular solutions.

Configure + customise

Make instant updates without the need for frequent tech support.

Create seamless experiences

Ensure consistent experiences regardless of underlying integrations.

Future-proof your strategy

Start small and scale later by volume or capability: it’s future-proof innovation.

Unlocking the Digital Front Door in Healthcare: A White paper

A white paper on how to take the Digital Front Door from strategy to execution, covering key questions, along with statistics, case studies, use cases and other helpful information.

Frequently asked questions

What is digital patient engagement?

Digital patient engagement refers to the use of technology to connect healthcare providers with patients in a seamless, interactive manner. Through digital platforms, patients can manage appointments, access resources, receive reminders, and communicate with healthcare providers, all through a central, secure interface. This system empowers patients to actively participate in their own healthcare journey while improving the efficiency of healthcare delivery.

What types of patient engagement solutions do you offer?

We offer comprehensive patient engagement solutions designed for clinics, hospitals, and various healthcare models, including telehealth. Our solution includes a central patient hub for easy access to personal information updates, appointment scheduling, notifications, reminders, messaging, and access to educational resources. Additionally, our platform supports accessibility needs and can integrate seamlessly with existing systems like eMR, PAS, and scheduling tools.

What is the importance of patient engagement in healthcare?

Patient engagement is vital for creating a positive healthcare experience and improving health outcomes. By empowering patients to be active participants in their care, engagement tools help increase adherence to medical recommendations, reduce missed appointments, and provide greater patient satisfaction. Effective engagement improves communication between healthcare providers and patients, resulting in more informed decisions, better health outcomes, and more efficient healthcare delivery.

What are the benefits of digital patient engagement solutions?

Digital patient engagement solutions provide numerous benefits, including streamlined appointment management, reduced administrative workload, and enhanced communication. Patients can easily confirm appointments, receive reminders, and access personalised resources, which helps minimise missed or delayed appointments. For healthcare providers, this leads to better operational efficiency, reduced call volumes, and the ability to focus more on direct patient care.

How can technology support patient engagement?

Technology supports patient engagement by providing secure, user-friendly platforms that facilitate real-time communication and empower patients to manage their healthcare journey actively. Through digital patient hubs, patients can handle scheduling, receive timely updates, and communicate directly with their healthcare providers, helping to ensure that they stay informed and prepared for each stage of their care. Furthermore, technology enables clinics and hospitals to automate workflows, send targeted communications, and integrate with existing systems to create a seamless experience for both patients and staff.