Patient Engagement Portal Solutions

Today’s consumers want to control their information and experience a fully digital healthcare system. Patient portals provide transparency and ease of access for a broad range of stakeholders: patients, employees, volunteers, and loved ones. The self-service model makes interactions instant, reduces delays, improves accessibility, and lowers the administration burden.

Shift to self-service for instant access and time savings


An engaged patient has control, transparency and access
from beginning to end

Enhancing your healthcare environment

Improve the patient engagement

Personalise experiences that foster connection


Boost efficiency and productivity

Unburden staff with fewer phone calls and data entry


Streamline communication

Automate touchpoints and provide more choice

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attendance rates

Reduce Did Not Attend rates and other inefficiencies

Centralise communication and engage patients

  • Provide a patient portal as your hub to communicate with patients throughout their journey
  • Allow patients to make self-service updates of personal information
  • Improve patient privacy and eliminate data entry by replacing paper forms with digital Smart Forms
  • Extend to other stakeholders: families and loved ones, volunteers, and more
  • A secure web portal requires no app download and is fully mobile responsive across device types
Five Faces' patient portal log in landing page and dashboard to view or manage appointments, information and messages

Offer self-service appointment bookings

  • Allow patients to make, change and cancel appointments or view records of past appointments
  • Provide timely text and email reminders
  • Share resources and educational material pre and post appointment
  • Offer Digital Wayfinding guidance on appointment location

Offer choice in communication

  • Provide just-in-time SMS and email notifications and reminders – both ad-hoc and broadcast to guide patients throughout their journey
  • Offer two-way, secure messaging between patient and clinic or service provider
  • Support accessibility requirements, for example patients needing to use screen readers or avoid phone calls, or requiring translation
  • Provide guidance on appointment location and wait time updates

Provide employees with full visibility

  • Employees log into the patient portal to access appropriate data, gain insight into operations and service bottlenecks, configure the portal, and make manual updates such as patient check-in or sending patients a message
  • Customised dashboards support different levels of your organisation
  • Data from patient portals can be made available to your existing reporting and business intelligence tools

The smarter way to innovate

Our unique platform makes digital transformation strategic, scalable and sustainable. Create a central place to innovate and meet growing demands faster with automated, self-service workflows.


Innovate at speed

Deploy in record time with low-code and modular solutions.


Configure + customise

Make instant updates without the need for frequent tech support.


Create seamless experiences

Ensure consistent experiences regardless of underlying integrations.


Future-proof your strategy

Start small and scale later by volume or capability: it’s future-proof innovation.

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Transform the patient experience throughout your facility with our modular solutions

Transform the patient experience throughout your facility
with our modular solutions