Patient Engagement Portal Solutions
Today’s consumers want to control their information and experience a fully digital healthcare system. Patient portals provide transparency and ease of access for a broad range of stakeholders: patients, employees, volunteers, and loved ones. The self-service model makes interactions instant, reduces delays, improves accessibility, and lowers the administration burden.
Shift to self-service for instant access and time savings
- Secure web portal
- Self-service appointment bookings
- Smart forms for data collection
- Document and resource sharing
- Notifications, reminders and secure messaging
- Automated workflows
- Full visibility for employees
An engaged patient has control, transparency and access
from beginning to end
Improve the patient engagement
Personalise experiences that foster connection
Boost efficiency and productivity
Unburden staff with fewer phone calls and data entry
Streamline communication
Automate touchpoints and provide more choice
Improve
attendance rates
Reduce Did Not Attend rates and other inefficiencies
Centralise communication and engage patients
- Provide a patient portal as your hub to communicate with patients throughout their journey
- Allow patients to make self-service updates of personal information
- Improve patient privacy and eliminate data entry by replacing paper forms with digital Smart Forms
- Extend to other stakeholders: families and loved ones, volunteers, and more
- A secure web portal requires no app download and is fully mobile responsive across device types
Offer self-service appointment bookings
- Allow patients to make, change and cancel appointments or view records of past appointments
- Provide timely text and email reminders
- Share resources and educational material pre and post appointment
- Offer Digital Wayfinding guidance on appointment location
Offer choice in communication
- Provide just-in-time SMS and email notifications and reminders – both ad-hoc and broadcast to guide patients throughout their journey
- Offer two-way, secure messaging between patient and clinic or service provider
- Support accessibility requirements, for example patients needing to use screen readers or avoid phone calls, or requiring translation
- Provide guidance on appointment location and wait time updates
Provide employees with full visibility
- Employees log into the patient portal to access appropriate data, gain insight into operations and service bottlenecks, configure the portal, and make manual updates such as patient check-in or sending patients a message
- Customised dashboards support different levels of your organisation
- Data from patient portals can be made available to your existing reporting and business intelligence tools
The smarter way to innovate
Our unique platform makes digital transformation strategic, scalable and sustainable. Create a central place to innovate and meet growing demands faster with automated, self-service workflows.
Innovate at speed
Deploy in record time with low-code and modular solutions.
Configure + customise
Make instant updates without the need for frequent tech support.
Create seamless experiences
Ensure consistent experiences regardless of underlying integrations.
Future-proof your strategy
Start small and scale later by volume or capability: it’s future-proof innovation.
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