Digital Citizen Engagement Solutions for Government
Transforming citizen engagement
Consumers of government services are not only expecting, but demanding more efficient and effective ways to engage. Digitising the consumer journey improves communication, increases access, unburdens staff, and empowers consumers.
The impact of digital
A recent study* of Australian and New Zealand citizens found:
48%
Expect to use digital services most of the time when accessing government services
32%
Are more satisfied when using a digital platform
53%
Say their experience interacting with government agencies affects how they vote
How we help
Self-service
Empower consumers to make and update bookings, communicate with service agencies, provide feedback and more
Complete consistency
Provide a seamless, consistent experience to consumers – across geographies and service models – no matter what source systems are used
Care and kindness
We put consumers first. Our solutions are accessible to everyone, create personalised and guided experiences, and deliver digital with empathy
Improved experiences for all
Consumers
Experience a more convenient, accessible and guided service journey
Administration Staff
Cut administration tasks and spend more time servicing citizens
Government
Create faster, more efficient services that lift satisfaction and make a difference
Solutions across the citizen journey
Create a complete digital citizen experience or simply fill in the gaps in your existing digital system. Our solutions sit on top of the same technology platform, meaning you can start small and scale when you need to – all using a single vendor. It’s innovation runway for the future.
Drive citizen engagement with easy self-service and visibility for all stakeholders
The easiest way to change to virtual service provision and enable virtual appointments
Streamline the visitor experience with intuitive, custom workflows for check-in and screening
Get smarter about how citizens and other visitors check in: use a digital passport
Ensure your campus is accessible with wayfinding, from simple to sophisticated
Results that deliver ROI
Here’s what our clients have achieved with our solutions:
90%
Digital
check-ins
60%
Reduction in appointments
No Shows
30-40%
Reduction in
wait times
The smarter way to innovate
Our unique platform makes digital transformation strategic, scalable and sustainable. Create a central place to innovate and meet growing demands faster with automated, self-service workflows.
Innovate at speed
Deploy in record time with low-code and modular solutions.
Configure + customise
Make instant updates without the need for frequent tech support.
Create seamless experiences
Ensure consistent experiences regardless of underlying integrations.
Future-proof your strategy
Start small and scale later by volume or capability: it’s future-proof innovation.
Citizen engagement resources
A podcast about how to best support vulnerable consumers with digital kindness.
Smart cities need easy digital connectivity between councils and their citizens.
Navigating your facility is an important part of consumer experience.
