Consumer Experience Solutions Across Industries

Improving consumer experiences across industries

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Five Faces supports complex service providers across multiple industries to digitise and automate consumer journeys. Our platform technology and modular solutions are configurable and flexible: allowing you as the client to create digital workflows to suit your individual needs.

Industries

Health

We digitise patient journeys for public and private health providers, from the digital front door through to on-site touchpoints such as patient passports and digital signage.

Government

We help government at every level meet citizen expectations to interact with government services digitally. From citizen portals, to smart forms for data collection and more.

Not-for-Profit

Digital innovation in the NFP sector improves communication across stakeholders. We cover self-service portals to smart forms, virtual appointments and more.

Retail

From insurers, banks, telcos and automobile clubs, we bring digital finesse to the next generation of retail stores. In-store digital experiences bring efficiency and visibility.

Education

Students demand a digital-first experience. We work with universities, private and State school bodies, education departments and vocational providers.

Hospitality

From delivery and drive-thru, contactless service and check-in, the use of digital technology is essential to the future of hospitality. We take care of your on-site digital touchpoints.

How we help

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Self-service

Empower consumers to make and update bookings, complete forms online, communicate with service agencies, provide feedback and more

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Complete consistency

Provide a seamless, consistent experience to consumers – across geographies, service models and source systems

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Care and kindness

We put consumers first. Our solutions are accessible to everyone, create personalised and guided experiences, and deliver digital with empathy

Case studies

Health

WESTERN SYDNEY LOCAL HEALTH DISTRICT

An interview with WSLHD’s Christina Igasto on the digital end-to-end patient experience.

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Education

THE UNIVERSITY OF QUEENSLAND

Wait times at Student Central Services cut 30-40% with digital queue management.

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Retail

BUPA HEALTH INSURANCE

A digital-first approach  to re-imagine the in-store experience, from check-in to queues.

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Contact us today to discover how we can support your service to digitise and automate its consumer journey