Consumer Experience Solutions Across Industries
Improving consumer experiences across industries
Five Faces supports complex service providers across multiple industries to digitise and automate consumer journeys. Our platform technology and modular solutions are configurable and flexible: allowing you as the client to create digital workflows to suit your individual needs.
Industries
Health
We digitise patient journeys for public and private health providers, from the digital front door through to on-site touchpoints such as patient passports and digital signage.
Government
We help government at every level meet citizen expectations to interact with government services digitally. From citizen portals, to smart forms for data collection and more.
Not-for-Profit
Digital innovation in the NFP sector improves communication across stakeholders. We cover self-service portals to smart forms, virtual appointments and more.
Retail
From insurers, banks, telcos and automobile clubs, we bring digital finesse to the next generation of retail stores. In-store digital experiences bring efficiency and visibility.
Education
Students demand a digital-first experience. We work with universities, private and State school bodies, education departments and vocational providers.
Hospitality
From delivery and drive-thru, contactless service and check-in, the use of digital technology is essential to the future of hospitality. We take care of your on-site digital touchpoints.
How we help
Self-service
Empower consumers to make and update bookings, complete forms online, communicate with service agencies, provide feedback and more
Complete consistency
Provide a seamless, consistent experience to consumers – across geographies, service models and source systems
Care and kindness
We put consumers first. Our solutions are accessible to everyone, create personalised and guided experiences, and deliver digital with empathy
Case studies
Health
WESTERN SYDNEY LOCAL HEALTH DISTRICT
An interview with WSLHD’s Christina Igasto on the digital end-to-end patient experience.
Education
THE UNIVERSITY OF QUEENSLAND
Wait times at Student Central Services cut 30-40% with digital queue management.
Retail
BUPA HEALTH INSURANCE
A digital-first approach to re-imagine the in-store experience, from check-in to queues.
