Digital solutions that help meet
A new way to engage
The Aged Care Quality Standards mean that providers must seek out new ways to educate, engage and gain feedback from stakeholders.
A recent industry article stated: “…compliance cannot be managed from an office“, and “innovators will thrive.”
So how can the aged care sector improve communication and feedback channels for consumers, staff and families? The answer lies in digital.
It has been challenging to prioritise safety without compromising visitations by loved ones ever since the COVID pandemic. Our digital concierge has been optimised to assist with your visitor process so you can have quick, low-touch check ins, thermal camera barriers, and contact tracing in the event of an emergency. This infographic shows you one way you can harness the capability of digital; for different requirements, there are more workflows available.
How to use digital communications in aged care
A network of digital devices
A network of digital devices gives you complete control and visibility over you messaging and feedback. Use screens, kiosks or any smart device to gather instant feedback and update employees, consumers and visitors.
Digital media devices are located in high-traffic locations such as foyers, lift wells and break rooms. Content is updated via a central platform allowing head office to control messages across sites, while giving facilities freedom to make local updates such as menus and activity listings. Data from the platform delivers hard statistics and tailored real-time dashboards to improve compliance reporting and management insight.
I have always found the professionalism of Five Faces to be nothing short of exceptional.