News
The latest updates on patient engagement and consumer engagement projects, partnerships and technology.
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King’s College Hospital Dubai partners with Australian digital health innovator Five Faces to launch the next-generation King’s Hub for hyper-personalised patient experience.
Five Faces, in partnership with Melbourne Sexual Health Centre (MSHC), has been named the 2025 QLD iAwards winner in the Not-for-Profit & Community category.
Surgery is more than a procedure – it’s a deeply personal journey shaped by physical, emotional, logistical and social challenges. This article explores the hidden complexities patients face, especially those in remote communities, and calls for a more human-centred approach to surgical care.
In today’s fast-moving, digitally connected world, healthcare organisations are under increasing pressure to improve the way they deliver care and services. The digital customer experience has become a crucial part of meeting patient needs, improving service delivery, and maintaining trust.
University campuses are dynamic environments. From bustling open days to unexpected maintenance visits and ongoing construction works, there is a constant stream of visitors entering and exiting.
Five Faces has announced a Series A funding round of AUD $1 million backed by the Queensland Government’s Female Founders Co-Investment Fund.
Nicole Nixon, CEO of Five Faces, wins Entrepreneur of the Year at the 2025 ARN Women in ICT Awards, for her entrepreneurship in digital healthcare innovation.
Explore how use of the “digital front door” is becoming increasingly essential for the success of healthcare providers in managing patient needs.
Discover how a hospital queue management system enhances patient flow, reduces wait times, and improves efficiency for better healthcare outcomes.
An episode of Talking HealthTech’s podcast on the innovative integration of digital technology at New Zealand’s New Dunedin Hospital in the outpatient setting.
The hospital experience is changing, and hospitals of the future are set to challenge the status quo – the digital patient experience must also adapt.
Australian patient experience software provider Five Faces and Indonesian digital trust provider Privy announce a partnership agreement to collaborate across both geographies.
Our CEO, Nicole Nixon and James Foxall, CIO & Co-Founder of Evolve Health Digital explore the importance of Patient Journey Mapping to align digital health investments with patient needs in our recent webinar.
Our healthcare experts, Rachel Wolfe and Sam Kluge, explore the digital shift to a digital front door to improve patient access and engagement in their healthcare journey.
Five Faces has formed a partnership with Mindsettle to package calming content with its digital signage software – creating mindful, calming, ambient video content for use in settings such as waiting rooms and lounge areas in health, aged care, government, education and retail.
From secure facilities to corporate offices, digital visitor management systems have become indispensable to maintain safety, security, efficiency and visibility.
In this article, we explain what visitor management systems are, why they matter, and how they have evolved to meet enterprise needs.
Discover 5 transformative benefits of using a queue management system in your organisation to effectively manage the flow of people, reduce wait times and improve service experience – a digital solution to waiting woes.
Listen to our CEO, Nicole Nixon, on the latest episode of The Katalis Podcast on exploring patient engagement technology in Indonesian healthcare, the digital front door in healthcare, Indonesia’s demand for healthcare services, putting the patient at the centre of digital tech, and more.
Explore the pivotal role of patient portals in revolutionising modern healthcare. Discover how these digital platforms enhance patient engagement & communication.
Digital consumer experience software provider Five Faces has deployed its Digital Front Door solution to Alfred Health’s Melbourne Sexual Health Centre (MSHC), digitising patient triage, self-service appointment bookings, patient screening and other forms.
In this article, we explore the phygital advantages of Digital Directory Boards. From improved customer experiences to operational efficiency, we delve into why providers across sectors are utilising this technology.
Smart Comms steps in as a transformative agent to cultivate meaningful patient engagement in healthcare. In this article, we uncover the hidden value of Smart Comms as an effective tool to streamline workflows.
The “digital front door” is a hot topic in healthcare, but what happens when a patient steps foot in your facility? More often than not, this is where the digital and physical worlds divide.
The future of drive-thru in Australia, with a focus on global trends, and how digital drive-thru menu boards can enhance customer experience.
Unlocking healthcare’s evolving concept of the Digital Front Door and its core capabilities transforming the patient experience in health.
This new article from our CEO, Nicole Nixon, takes a look at how to support vulnerable people when creating digital solutions. Kindness is key!
Wayfinding solutions with digital technology help consumers even before they leave home
A research project to evaluate the impact of Florence, Sydney Local Health District’s digital patient appointment management and engagement platform
A 2021 Australian survey of local councils¹ found that ‘improving customer experience’ was the biggest focus area for digital transformation.
While digital engagement in Australian outpatient clinics is improving, particularly with the increased use of telehealth, the patient journey in its entirety is still largely analogue and disjointed.
With the Financial Year coming to an end, it’s time to think about how to make the most of any remaining digital budget.
Technology services company ENTAG
has added Five Faces to its portfolio
to boost digital experience capabilities.
